---
title: "Tickets Tab"
slug: "tickets-tab"
updated: 2026-07-14T15:16:54Z
published: 2026-07-14T15:16:54Z
canonical: "help.idibilling.com/tickets-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets Tab

Any Tickets for the customer are displayed on this tab. For each Ticket, the InfoCenter displays Commit and Action dates, as well as Impact and Urgency.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81828.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A57%3A56Z&se=2026-11-14T11%3A57%3A56Z&sr=c&sp=r&sig=8iic6kQrl93PPGGnf4jO1NcWQYGz%2FKzD8D7HFxywQdo%3D)

Clicking on a Ticket opens the Summary page for that record in the Tickets module.

To open a new Ticket for the customer, click **NEW+** to open the New Ticket page in the Tickets module.