---
title: "Ticket Communication Notification"
slug: "ticket-communication-notification"
updated: 2026-08-11T11:51:50Z
published: 2026-08-11T11:51:50Z
canonical: "help.idibilling.com/ticket-communication-notification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Communication Notification

This action is installed by the Tickets web module. It forwards an email to the ***To Address***, using the ***From Address*** as the sender. It is designed to work with an incoming email that has been received for a Ticket.

notifies the user assigned to the Ticket that an email has been received.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82170.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A06Z&se=2026-11-14T11%3A58%3A06Z&sr=c&sp=r&sig=PzaLSmZ7J3CCZA65XWI7sgw%2FTcycnahBQOJavlhf0qc%3D)

#### Parameters:

| MessageID (required) |  |
| --- | --- |
| From Address (required) |  |
| Reference ID (required) | Ticket ID that the email is linked to. Available via the Tickets web module, Tickets Searcg Results or Ticket view. |
| To Address (required) | Email address that the message will be forwarded to. |
| Base Ticket URL (required) | Email address that will be used as the sender on the forwarded email. |