---
title: "Template Guidelines - Handset Browse Tags"
slug: "template-guidelines-handset-browse-tags"
updated: 2026-08-10T20:23:16Z
published: 2026-08-10T20:23:16Z
canonical: "help.idibilling.com/template-guidelines-handset-browse-tags"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Template Guidelines - Handset Browse Tags

- For OnlineAgent, if the equipment ID cannot be found in POS inventory during a sale, all handsets having the Handset browse tag are displayed on the Equipment Selection page.

**(Show picture)**

![AllHandsetResults2](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/63738.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A12Z&se=2026-11-14T12%3A04%3A12Z&sr=c&sp=r&sig=dz26nDWQY7hH9iIBYugvzsM36OuiLlWMfVnLvZsgx4Q%3D)

> [!NOTE]
> Note
> 
> If the equipment ID is not found at the POS location, OnlineAgent assumes the handset is customer-provided and displays all retail products with the Handset browse Tag attached. This lets the agent select a handset that has the same functionality as the customer-provided handset.