---
title: "SVC072 - Outcollect record is after roaming agreement's disconnect date plus grace"
slug: "svc072-outcollect-record-is-after-roaming-agreement-s-disconnect-date-plus-grace"
updated: 2026-08-10T20:18:56Z
published: 2026-08-10T20:18:56Z
canonical: "help.idibilling.com/svc072-outcollect-record-is-after-roaming-agreement-s-disconnect-date-plus-grace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
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# SVC072 - Outcollect record is after roaming agreement's disconnect date plus grace

Override **NOT** allowed

| Name | Outcollect record is after roaming agreement's disconnect date plus grace. |
| --- | --- |
| Common Cause | The call start time of this usage record is after the disconnect date of the roaming agreement. |
| Common Resolution(s) | Actions you can take to resolve the problem: - Change the disconnect date of the roaming agreement to be later so this usage can be outcollected. - If end grace doesn’t reach forward far enough, consider changing the end grace setting in Admin Console. |
| Details | Each roaming agreement has an effective date and a disconnect date. The call start time of each usage record billed to a roaming agreement must fall between these dates (actually there is an end grace period setting that extends the end date to be even later by a number of days, so that usage such as this can load). In this case the usage is dated after the disconnect date of the roaming agreement (including the end grace period). |