---
title: "Suspending Services"
slug: "suspending-services"
updated: 2026-08-10T20:23:30Z
published: 2026-08-10T20:23:30Z
canonical: "help.idibilling.com/suspending-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Suspending Services

The Suspend Wizard lets you suspend a customer's entire account or suspend just a selected service or services. Although the Suspend Wizard suspends services, the billing status remains active and billing does not stop during the suspension. A suspend reason is selected and Sub Services are automatically suspended if a parent service is suspended.

> [!NOTE]
> Note
> 
> All windows in this wizard provide an **Actions** button for editing orders, viewing order errors, and viewing pre-order responses. For details see [Actions](/v1/docs/actions).

To begin a suspension:

1. Use the customer search function to find the customer and open the [Customer window](/v1/docs/customer-form).
2. If you are suspending all services, from the Customer window menu bar select **Action > Suspend Customer**. This displays the Suspend Services Criteria window with all services selected.

OR

If you are suspending one, or just a few services, right-click on the service on the **Services** tab and select **Activation > Suspend**. This displays the Suspend Services Criteria window with just that service selected.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29912.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A02Z&se=2026-11-14T11%3A52%3A02Z&sr=c&sp=r&sig=YpEZ4ytFSSFC77YdrFMcGh6DsEFBAqkpxRPcHJFSK3U%3D)

The Suspend Services Criteria window lets you review the services you wish to suspend. It provides the following information.

| Service Type | Type of service, such as Toll Free, Equal Access and so on. |
| --- | --- |
| Service Number | Access number used to rate usage. |
| Billing Number | Service number used for billing information. |
| Billing Status | Billing status of the service - Billing or Not Billing. |
| Suspend Date | Date the service was suspended. |
| Suspend Type | Type of suspension. |
| Effective Date | Date the service was established. |
| Disconnect Date | Date the service was disconnected. |
| Name | Name of the user performing the Suspend. |
| PIN | Personal Identification Number associated with the service number; uniquely identifies the user of the service. |
| Parent Service Type | Service type to which the Sub Service is assigned. |
| Parent Service Number | Service number to which the Sub Service is assigned. |
| Parent PIN | PIN of the parent service number. |
| Suspend Reason | Reason for the Suspend; Suspend, Hotline, Redirect. |

To mark the services to suspend, check the corresponding check boxes, or right-click on the service and select from the following submenu options:

- **Check** - Select **All**, **Selected Rows**, **By Service Type**, or **By Service Parent**
- **Uncheck** - Select **All**, **Selected Rows**, **By Service Type** and **By Service Parent**

1. Ensure the check boxes are checked for the services you wish to suspend.
2. Click **Next**. This displays the Suspend Order Information window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29913.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A02Z&se=2026-11-14T11%3A52%3A02Z&sr=c&sp=r&sig=YpEZ4ytFSSFC77YdrFMcGh6DsEFBAqkpxRPcHJFSK3U%3D)
3. Enter the required suspend order information as described below:

| Order Type | Defaults to Suspend Order. Select the appropriate order type from the drop-down menu. |
| --- | --- |
| Est. Completion | The estimated date of completion. Defaults to the current date. |
| Order Attributes | Attributes for the selected order type. |
| Suspend Date | Date the services are suspended. Select from the drop-down list, if applicable. Defaults to the current date |
| Suspend Reason | Reason for the suspension. Select from the drop-down list. |
| Account Status | Select the status the account should have, once suspended. > [!NOTE] > Note > > This drop-down list is only available on Customer Suspend Orders. |
| Description | Additional description for the suspend reason. |
| Include Future Suspended Children in the Order | If checked, all child items with a future suspend date are included in this order. Defaults to checked. |
| Review Order Before Submitting | Check the box to review the suspended order before submitting it. |
4. To review the order, check **Review Order Before Submitting**.
5. Click **Finish**. This displays the Review and Submit Order window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29926.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A02Z&se=2026-11-14T11%3A52%3A02Z&sr=c&sp=r&sig=YpEZ4ytFSSFC77YdrFMcGh6DsEFBAqkpxRPcHJFSK3U%3D)

The Review and Submit Order window contains the following information.

| Account | The account and services. |
| --- | --- |
| Order Line Item Detail | The selected line item details. |
| Suspend Order Entry | Lets you suspend the suspend order. A confirmation window is displayed. You can click Yes to suspend the order or No to exit the window without making changes. |
6. Review the order.

> [!NOTE]
> Note
> 
> If there are errors, indicated in red, you'll need to fix those errors before you submit the order. You can suspend the suspend order by checking **Suspend Order Entry**.
7. Click **Finish** and then respond to the confirmation dialogs to complete the suspend order.

Permissions