---
title: "Step #2 Creating Resolution Types"
slug: "step-2-creating-resolution-types"
updated: 2026-08-11T11:39:21Z
published: 2026-08-11T11:39:21Z
canonical: "help.idibilling.com/step-2-creating-resolution-types"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Step #2 Creating Resolution Types

**AdminConsole > Data Management > Journals > Trouble Ticket Resolutions**

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**Description:** Name of the Resolution Type that displays in list when resolving a Ticket and on a Ticket after it has been resolved.

**Start Date:** Starting date that the type will be visible to users. Unselected = visible immediately.

**End Date:** Ending date that the type will be visible to users.

**More**

Resolution Types allow organizations to categorize the solution that was used to resolve a Ticket. Categorizing resolutions can be useful in reporting, analysis and standardization of Tickets.

Resolution Types are not required when resolving a Ticket and no codes are provided by default.