--- title: "Step #10 Creating Priority Impact/Urgency Matrixes" slug: "step-10-creating-priority-impact-urgency-matrixes" updated: 2026-08-11T11:40:05Z published: 2026-08-11T11:40:05Z canonical: "help.idibilling.com/step-10-creating-priority-impact-urgency-matrixes" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Step #10 Creating Priority Impact/Urgency Matrixes **AdminConsole > Data Management > Journals > Tickets >Ticket Priority Configuration** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/76237.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A04Z&se=2026-11-14T12%3A12%3A04Z&sr=c&sp=r&sig=q1wo9BxzRoyvQT84u5Emm%2FgZ3%2FSjC96uREUoLhLJTSg%3D) **Ticket Type:** Select from the list of configured Ticket Types. Each Ticket Type maintains separate configuration for Impact/Urgency to Priority mappings. **Ticket Impact**: Select from the list of configured Ticket Impacts. **Ticket Urgency**: Select from the list of configured Ticket Urgencies. **Ticket Priority:** Select from the list of configured Priorities what Priority the system will automatically set when the configured Impact and Urgency values are selected by the user. **More** Priority is used to identify the relative importance of a Ticket and is often used as the main guidance to an organization of how quickly a Ticket should be resolved. Specifying a Priority is required when creating a Ticket and the following Priorities are provided by default: 1 - High 2 - Medium 3 - Low Each Priority must be mapped to a color indicator. The color indicator is used by the IDI platform when displaying the Priority in order to give users a quick visual cue as to the importance of the Ticket. Available color indicators are: - Red - Orange - Yellow - Green - Blue - Purple - Black - White Priorities also allow administrators to set a default Commit Date by specifying that the date will be x Hours from when the Ticket is opened.