---
title: "Step #1 Creating Custom Hold Reasons"
slug: "step-1-creating-custom-hold-reasons"
updated: 2026-08-11T11:39:15Z
published: 2026-08-11T11:39:15Z
canonical: "help.idibilling.com/step-1-creating-custom-hold-reasons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
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# Step #1 Creating Custom Hold Reasons

**AdminConsole > Data Management > Journals > Trouble Hold Reasons**

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/76228.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A19Z&se=2026-11-14T12%3A04%3A19Z&sr=c&sp=r&sig=%2FzbZrb5aEPE%2F9vDHx%2BrS7XlaLgKaRnRIs5cjR1RXOew%3D)

**Description:** Name of the hold reason that displays in On-hold reason lists and on a Ticket after it has been placed on-hold.

**More**

Hold Reasons allow to specify why a Ticket is being placed on-hold. When a Ticket is on-hold the in progress time stops calculating.

Hold Reasons are required when placing a Ticket on-hold.

The following default on-hold reasons are provided:

- Customer action required
- Third-party action required