---
title: "Sending Emails"
slug: "sending-emails"
updated: 2026-08-11T11:43:47Z
published: 2026-08-11T11:43:47Z
canonical: "help.idibilling.com/sending-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Emails

An email can be sent from a Ticket by using the **NEW EMAIL** button on the InfoCenter Communications tab or the Communications page.![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80813(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A44Z&se=2026-11-14T11%3A47%3A44Z&sr=c&sp=r&sig=mkqFdZFPn9KhcJi9Fg2XFruBkg4PKFQRrPUCHdaMnsE%3D)

> [!NOTE]
> Note
> 
> Any email sent from the Ticket will be listed on the Communications tab/page.

#### Selecting a Template

Clicking **NEW MAIL** opens a dialog for selecting and previewing a template.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80797.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A44Z&se=2026-11-14T11%3A47%3A44Z&sr=c&sp=r&sig=mkqFdZFPn9KhcJi9Fg2XFruBkg4PKFQRrPUCHdaMnsE%3D)

The drop down contains all templates configured in the Communications module with template type of ***Tickets Template***.

When you select a template from the drop down, you can choose to preview it before actually using.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80815.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A44Z&se=2026-11-14T11%3A47%3A44Z&sr=c&sp=r&sig=mkqFdZFPn9KhcJi9Fg2XFruBkg4PKFQRrPUCHdaMnsE%3D)

***No Template*** is an option. This creates a blank email for you to fill in.

Click **SELECT** when you have the template you want to use (or No Template).

#### The Email Dialog

Once the email dialog loads, with or without a template, you can edit the addresses, subject, and body. You can also attach files, embed images, and insert links. HTML is supported.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80818.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A44Z&se=2026-11-14T11%3A47%3A44Z&sr=c&sp=r&sig=mkqFdZFPn9KhcJi9Fg2XFruBkg4PKFQRrPUCHdaMnsE%3D)

#### Address Fields

- **From Address**:
  - Alias: this is set based on the Tickets setting: Manage > Settings | General: Display User Alias on Emails.
  - Local address:
    - If the Ticket Type is configured in Admin Console to have a specific local address (Data Management > Journals > Journal Types), the configured value for the Ticket Type is used.
    - If the Ticket Type does not have a local address configured, the default local address is used (Data Management > Mailbox Configuration)
  - Domain: populated from the Communications module
- **To Address**:

For emails that have a Contact assigned, this field auto-populates with the email address of the contact. If there is no contact associated with the ticket, this field will be blank.

The following Address Books are available:

Click To or Cc to open the Address book.
  - Company – Users and User Groups
  - Customer – Email addresses from Customer Contact (applies to tickets with a customer account associated)