---
title: "Sending an Invoice Copy via Email"
slug: "sending-an-invoice-copy-via-email"
updated: 2026-08-10T20:22:07Z
published: 2026-08-10T20:22:07Z
canonical: "help.idibilling.com/sending-an-invoice-copy-via-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending an Invoice Copy via Email

To provide a copy of a customer's invoice via Email:

1. Access the customer's invoice.
2. Click the **Email** icon in the upper right of the invoice. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/43981.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A05Z&se=2026-11-14T12%3A13%3A05Z&sr=c&sp=r&sig=H%2F0GTBfQga%2FvGJzDW%2F7BCqdPEUFzmNmV1pmso%2FcbDW8%3D)

This displays the Email Invoice window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/43983.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A05Z&se=2026-11-14T12%3A13%3A05Z&sr=c&sp=r&sig=H%2F0GTBfQga%2FvGJzDW%2F7BCqdPEUFzmNmV1pmso%2FcbDW8%3D)
3. Enter the customer's email address (or is it auto populated with the billing customer's email?)
4. If applicable, check the Override Charge check box so that the customer will not be charged.

> [!NOTE]
> Note
> 
> If the Charge and Override check boxes are grayed, then you do not have permission to make changes.
5. Click **Send** to continue.

This sends a message to OSG, and from there the email with invoice copy is sent to the designated customer.

#### Email Confirmation Messages (and how to respond to an error message)

Email successful message

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/47154.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A05Z&se=2026-11-14T12%3A13%3A05Z&sr=c&sp=r&sig=H%2F0GTBfQga%2FvGJzDW%2F7BCqdPEUFzmNmV1pmso%2FcbDW8%3D)

Error message

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/47155.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A05Z&se=2026-11-14T12%3A13%3A05Z&sr=c&sp=r&sig=H%2F0GTBfQga%2FvGJzDW%2F7BCqdPEUFzmNmV1pmso%2FcbDW8%3D)

- An ***email request error*** requires the rep to either reverse the Order or add an Adjustment crediting the amount of the email charge.