---
title: "Sending a Single E-mail Notification Using a Template"
slug: "sending-a-single-e-mail-notification-using-a-template"
updated: 2026-08-10T20:21:53Z
published: 2026-08-10T20:21:53Z
canonical: "help.idibilling.com/sending-a-single-e-mail-notification-using-a-template"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending a Single E-mail Notification Using a Template

In order to send single e-mail notifications via the Notification Wizard:

- **Send Notification** must be enabled under **Security > Profiles > Permission Profiles > Application > CostGuard Client > Customer Notification > Notification History** in your Permission Profile.
- **From Template** must also be enabled under **Send Notification** in your Permission Profile.
- **Enable Send E-mail** must be enabled in **Customer Notifications > Delivery Configuration** in the Configuration Console.

From the **Notifications** tab on the Customer # window displayed for a specific customer, you can use the Notification Wizard to send a single e-mail notification to that customer:
- Right-click anywhere within the **Notifications** data table and select **Send Notification > From Template**.

![Send Notification submenu - Manual Email](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22117.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A50Z&se=2026-11-14T12%3A11%3A50Z&sr=c&sp=r&sig=xyivvDk%2FU%2B160jP5Gw3SPo6%2BFcmBCZtftZZ7BmbCPIA%3D)

This displays the Generic Notification Wizard.

![SingleEmailWizardTemplateType](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22280.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A50Z&se=2026-11-14T12%3A11%3A50Z&sr=c&sp=r&sig=xyivvDk%2FU%2B160jP5Gw3SPo6%2BFcmBCZtftZZ7BmbCPIA%3D)
- From the drop-down list, select the Notification Type for single e-mail notifications and click **Next**. This displays the Select Template window.

![SingleEmailWizardTemplate](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22281.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A50Z&se=2026-11-14T12%3A11%3A50Z&sr=c&sp=r&sig=xyivvDk%2FU%2B160jP5Gw3SPo6%2BFcmBCZtftZZ7BmbCPIA%3D)
- Select the single e-mail notification template you want to use from the first drop-down list.
- Select the Delivery Method you want to use from the second drop-down list.
- Click **Finish** to send the single e-mail notification to the displayed customer. This displays a confirmation window.
- Click **Yes** to send the single e-mail notification to the displayed customer. This displays another confirmation window.

> [!NOTE]
> Note
> 
> The confirmation window provides the Job ID that was assigned to this single e-mail notification.
- Click **OK**. The confirmation window is closed.

The **Notifications** tab on the Customer # window is NOT automatically updated to include the single e-mail notification generated via the Generic Notification Wizard.
- To update the **Notifications** tab, right-click anywhere within the **Notifications** tab and select **Refresh.**

**Notes**:
  - If **Enable Send Email** is not enabled in **Customer Notifications > Delivery Configuration** in the Configuration Console, the e-mail notification is logged as an error in the **Notifications** tab on the Customer # window. An e-mail notification is not sent to the customer.
  - The single e-mail notification is also logged in the Notification History, which you can view via **Applications > BackOffice Management > Customer Notifications > Notification History Batches.**

#### Resubmitting a Template-Based Single E-mail Notification

You can only resend single e-mail notifications that were generated by the Generic Notification Wizard. To do this:

1. Right-click the desired single e-mail notification and select **Resubmit**. This displays a confirmation window:

![SingleEmailResubmit](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22287.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A50Z&se=2026-11-14T12%3A11%3A50Z&sr=c&sp=r&sig=xyivvDk%2FU%2B160jP5Gw3SPo6%2BFcmBCZtftZZ7BmbCPIA%3D)
2. Click **Yes** to resend the e-mail notification. This displays a confirmation window:

![SingleEmailResubmitConfirmation](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22289.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A50Z&se=2026-11-14T12%3A11%3A50Z&sr=c&sp=r&sig=xyivvDk%2FU%2B160jP5Gw3SPo6%2BFcmBCZtftZZ7BmbCPIA%3D)
3. Click **OK** to close the confirmation window.
4. To update the **Notifications** tab to include this single e-mail notification, right-click anywhere within the **Notifications** tab and select **Refresh.**

> [!NOTE]
> Note
> 
> The single e-mail notification is also logged in the Notification History, which you can view via **Applications > BackOffice Management > Customer Notifications > Notification History Batches.**