---
title: "Sending a Single E-mail Notification Manually"
slug: "sending-a-single-e-mail-notification-manually"
updated: 2026-08-10T20:21:53Z
published: 2026-08-10T20:21:53Z
canonical: "help.idibilling.com/sending-a-single-e-mail-notification-manually"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending a Single E-mail Notification Manually

In order to manually send single e-mail notifications:

- **Send Notification** must be enabled under **Security > Profiles > Permission Profiles > Application > CostGuard Client > Customer Notification > Notification History** in your Permission Profile.
- **Manual Email** must also be enabled under **Send Notification** in your Permission Profile.
- **Enable Send Email** must be enabled in **Customer Notifications > Delivery Configuration** in the Configuration Console.

You can manually send a single e-mail notification to a specific customer from the **Notifications** tab on the Customer # window displayed for that customer:
- Right-click anywhere within the **Notifications** tab's data table and select **Send Notification > Manual Email**.

![Notifications](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22116.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A45Z&se=2026-11-14T12%3A11%3A45Z&sr=c&sp=r&sig=HF9bGTUmqjb0T7N%2BNZXkcd%2FnGL37NiJtMiHmQRNnbPc%3D)

This displays the Email to Customer window.

![EmailToCustomer](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22278.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A45Z&se=2026-11-14T12%3A11%3A45Z&sr=c&sp=r&sig=HF9bGTUmqjb0T7N%2BNZXkcd%2FnGL37NiJtMiHmQRNnbPc%3D)
- Enter the required information as described below:

| To: | From the drop-down list, select the e-mail address for the person you want to send this message to. The following information is provided with each e-mail address to help you select an e-mail address: - Unique e-mail address from the customer's Contact list. - Name of the person assigned to this e-mail address. If a name does not exist, the Company Name is used. If a Company Name does not exist, this portion is blank. - Indicator as to whether this e-mail address is a home account (home) or work account (work). If this information is unknown, this portion of the drop-down is blank. This defaults to E-mail 1 (defined in the customer's Primary Customer Contact). If one does not exist, all e-mail addresses for this customer's contacts are sorted into ascending alphanumerical order. The first e-mail address in the sorted list is used as the default. In the event there are no e-mail addresses for this customer's contacts, the following error is displayed when you click **Send**: ![NoContactEmailAddress](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22342.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A45Z&se=2026-11-14T12%3A11%3A45Z&sr=c&sp=r&sig=HF9bGTUmqjb0T7N%2BNZXkcd%2FnGL37NiJtMiHmQRNnbPc%3D) Click **OK** to return to the Customer # window. To resolve this problem, define a contact e-mail address for this customer. |
| --- | --- |
| From: | From the drop-down list, select the e-mail address for the person designated to receive all replies to this e-mail message. This is not necessarily the person who sent the e-mail. This drop-down list is populated with the e-mail addresses specified in "Manual E-mail From Addresses" in **Customer Notifications > Delivery Configuration** in the Configuration Console. See [Configuring Single Email Notifications](/v1/docs/configuring-single-e-mail-notifications) for more information. If there are no e-mail addresses defined, the following error is displayed when you click **Send**: ![NeReturnEmailAddresses](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22344.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A45Z&se=2026-11-14T12%3A11%3A45Z&sr=c&sp=r&sig=HF9bGTUmqjb0T7N%2BNZXkcd%2FnGL37NiJtMiHmQRNnbPc%3D) Click **OK** to return to the Customer # window, then contact your system administrator to resolve this problem. |
| Subject | Enter an informative subject. If you do not specify a Subject, the following message is displayed: ![NoSubject](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22346.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A11%3A45Z&se=2026-11-14T12%3A11%3A45Z&sr=c&sp=r&sig=HF9bGTUmqjb0T7N%2BNZXkcd%2FnGL37NiJtMiHmQRNnbPc%3D) Click **Yes** to send the notification without a Subject. Click **No** to return to the Email to Customer window and enter a Subject. |
| ***Email Message*** | Enter your e-mail message. > [!NOTE] > Note > > The **Send** button is disabled until you enter something in this field. |
- Click **Send**. This displays a confirmation window.
- Click **Yes** to send the e-mail notification. This automatically logs the single e-mail notification in the **Notifications** tab on the Customer # window.

> [!NOTE]
> Note
> 
> The single email notification is also logged in the Notification History, which you can view via **Applications > BackOffice Management > Customer Notifications > Notification History Batches.**