---
title: "Sending a PIN from a Customer Account Window"
slug: "sending-a-pin-from-a-customer-account-window"
updated: 2026-08-10T20:22:52Z
published: 2026-08-10T20:22:52Z
canonical: "help.idibilling.com/sending-a-pin-from-a-customer-account-window"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending a PIN from a Customer Account Window

To send a PIN from the customer's account window:

- From the customer task bar, either click the send PIN icon (![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/43994.jpg?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A57Z&se=2026-11-14T12%3A04%3A57Z&sr=c&sp=r&sig=E7QM0YsaofFDBYJXTxHkP00qWRjVYZHEFpDjY%2B4KJHo%3D)) or access the CPNI drop-down menu and click the PIN icon.

The Send PIN prompt is displayed.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44268.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A57Z&se=2026-11-14T12%3A04%3A57Z&sr=c&sp=r&sig=E7QM0YsaofFDBYJXTxHkP00qWRjVYZHEFpDjY%2B4KJHo%3D)
- Click **Yes** to send the PIN.

> [!NOTE]
> Note
> 
> If a PIN or PINS cannot be sent for some reason, a follow-up is generated for the designated user group.