---
title: "Sending a Customer to Collections"
slug: "sending-a-customer-to-collections"
updated: 2026-07-14T21:16:43Z
published: 2026-07-14T21:16:43Z
canonical: "help.idibilling.com/sending-a-customer-to-collections"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending a Customer to Collections

To send a customer to Collections, click the Send to Collections icon: ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83181.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A22Z&se=2026-11-14T11%3A43%3A22Z&sr=c&sp=r&sig=8BSGaCRSkak4vA5IO7uUaWB7dcmrUuZQxWKK%2FXWYn0M%3D)

You’ll be prompted to confirm the action. After confirming the customer will be flagged as in Collections and edit icons will be available for editing the applicable fields as when a customer is in Collections.

Sending a customer to Collections updates the Collections Status to Past Due. Also, when a customer is in Collections, an alert is present on the Account Summary page that provides a link to the Collections page.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83183.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A22Z&se=2026-11-14T11%3A43%3A22Z&sr=c&sp=r&sig=8BSGaCRSkak4vA5IO7uUaWB7dcmrUuZQxWKK%2FXWYn0M%3D)