---
title: "Send to Collections"
slug: "send-to-collections"
updated: 2026-08-10T20:22:20Z
published: 2026-08-10T20:22:20Z
canonical: "help.idibilling.com/send-to-collections"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send to Collections

You can only send a customer account to collections if the account is NOT already in collections and the customer is not exempt from collections (Collection Exempt is False). The **Send to Collections** option does not appear in the shortcut menu if the account is in collections or exempt from collections.

To manually send an account to collections, right-click anywhere in the Collections Information section of this window and select **Send to Collections**. The account’s Collection Status is set to “Past Due.”