--- title: "Searching Reservations" slug: "searching-reservations" updated: 2026-07-30T13:56:26Z published: 2026-08-10T20:13:41Z canonical: "help.idibilling.com/searching-reservations" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Searching Reservations The IDI platform provides lets you search for service number reservations. To search for a service number reservation: 1. Click **Applications > Inventory Management > Reservation Search**. This displays the Reservation Search window. 2. Enter the search criteria as described below: | Search Results Type | Search for Reservation or Reservation Detail. Default = Reservation. | | --- | --- | | Reservation Status | Status of the reservation. | | Reservation Detail Status | Detailed status of the reservation. > [!NOTE] > Note > > This is only available when the selected Search Results Type is Reservation Detail. | | Reservation ID | Limits the search to reservations made under this reservation identification number. | | Account Number | The account number of the existing customer or prospect. | | Inventory Item | - If the item resides in a service number inventory, this is a service number. - If the item resides in a MIN Inventory, this is a MIN. > [!NOTE] > Note > > This is only available when the selected Search Results Type is Reservation Detail. | | First / Last Name | First and last name of the subscriber associated with the account. | | Company Name | Name of the company associated with the account. | | Street 1 | Street address of the individual or company listed as the subscriber for this account. | | Street 2 | Available for additional address information, if needed. | | City / State / Zip | Name of the city, state, and the postal zip code of where the individual or company address is located. If the invoice is to be sent to different city, enter the correct information. | | Country | Country of the individual or company address. | | Phone Number | Searches for the contact's phone number. > [!NOTE] > Note > > The phone number must be in the same format as it was originally entered into the system. Ex: If a number was originally entered as "(123)456-7890", searching for "1234567890" will not find the reservation. | | E-mail | Searches for the contact's e-mail address. | | Inventory | Name of the inventory. Displayed as a multi-column checked list so that the inventory class is included for informational purposes. > [!NOTE] > Note > > This is only available when the selected Search Results Type is Reservation Detail. | | Inventory Class | Type of Inventory - service number, MIN, or OSP (outside plant). > [!NOTE] > Note > > This is only available when the selected Search Results Type is Reservation Detail. | | Reserved Date From/To | Limits the search to reservations made within the date range that you enter. > [!NOTE] > Note > > This is only available when the selected Search Results Type is Reservation Detail. | | Expiration Date From/To | Available Date of the item. If searching for Reservations, this is the Final Expiration Date. | 3. Click **Search** to search for reservations that match the specified search criteria. If you selected **Reservation** as the Search Results Type, the search results are displayed in the Reservation Search Results window. ![ReservationSearchResults](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/24257(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A38Z&se=2026-11-14T11%3A49%3A38Z&sr=c&sp=r&sig=%2FPMMQOJ9j%2B1iNgCL8fn7%2FRrpa%2BKofdA13hzaKeSK5g4%3D) From the Reservation Search Results window, you can perform the following functions: If you selected **Reservation Details** as the Search Results Type, the search results are displayed in the Reservation Details Search Results window. ![ReservDetailSearch Results](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/24534(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A38Z&se=2026-11-14T11%3A49%3A38Z&sr=c&sp=r&sig=%2FPMMQOJ9j%2B1iNgCL8fn7%2FRrpa%2BKofdA13hzaKeSK5g4%3D) From the Reservation Detail Search Results window, you can perform the following functions: - View a reservation's details by double-clicking on the reservation or right-clicking on the reservation and selecting **View Details**. This displays the Reservation Details window (see Viewing Details). - If a reservation is in-progress (Status is In-Progress) and not assigned to a customer (Account Number is blank), you can edit the contact information for a reservation by right-clicking on it and selecting **Edit**. This displays the Edit Reservation window (see [Editing a Reservation](/v1/docs/editing-a-reservation)). - If a reservation is assigned to a customer (Account Number is not blank), you can view the account information for that customer by right-clicking on the reservation and selecting **View Customer.** This displays the Customer # window (see [Viewing Customers](/v1/docs/viewing-customers)). - Cancel a reservation by right-clicking on the desired reservation and selecting **Cancel Reservation** (see [Canceling Reservations](/v1/docs/canceling-reservations)). - Create a new customer, by right-clicking on the desired reservation and selecting **Create New Customer**. This launches the New Customer Wizard and displays the Order Information window (see [Creating New Customers](/v1/docs/creating-new-customers)). - Cancel all reservations that are currently displayed in the Reservation Search Results window by clicking the **Actions** button and selecting **Bulk Cancel Reservations** (see [Bulk Canceling Reservations](/v1/docs/bulk-canceling-reservations))**.** - Cancel a reservation's details by right-clicking on the desired reservation and selecting **Cancel Detail**. This displays the following confirmation window. Click **Yes** to cancel the reservation details. This changes the Details Status to Canceled in the Reservations Detail Search Results window. ![ConfirmCancelReservDetails](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/24535(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A38Z&se=2026-11-14T11%3A49%3A38Z&sr=c&sp=r&sig=%2FPMMQOJ9j%2B1iNgCL8fn7%2FRrpa%2BKofdA13hzaKeSK5g4%3D) - Edit the service number assigned to a reservation by right-clicking on the desired reservation and selecting **Edit Service Number**. This displays the Edit Inventoried Service Number window (see [Editing an Inventoried Service Number](/v1/docs/editing-an-inventoried-service-number)). - If a reservation is assigned to a customer (Account Number is not blank), you can view the account information for that customer by right-clicking on the reservation and selecting **View Customer.** This display the Customer # window (see [Viewing Customers](/v1/docs/viewing-customers)).