---
title: "Reverse a Transaction"
slug: "reverse-a-transaction"
updated: 2026-07-06T15:50:56Z
published: 2026-07-14T19:22:36Z
canonical: "help.idibilling.com/reverse-a-transaction"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reverse a Transaction

To debit a transaction from the E-Pay Transactions page:

1. Hover over the last column in the appropriate row and click the **Preview** button.
2. In the details form, click **REVERSE**.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/77067.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A51Z&se=2026-11-14T12%3A07%3A51Z&sr=c&sp=r&sig=v1suXhJ000ganfgIbLeZeMl3vJhKmoyWJW%2BR990bEmI%3D)
3. Click **YES** in the confirmation message. The Issue Credit dialog is displayed.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/77070.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A51Z&se=2026-11-14T12%3A07%3A51Z&sr=c&sp=r&sig=v1suXhJ000ganfgIbLeZeMl3vJhKmoyWJW%2BR990bEmI%3D)
  - The amount field is populated with the original amount from the transaction that is being reversed.
  - The amount field can be changed but cannot exceed the previous amount of the transaction being reversed.
  - Submitting the credit calls the gateway to issue a credit against the original transaction ID.
  - If the credit against the original transaction fails the system calls the gateway and attempts to issue a blind credit.