---
title: "Retrieving Your Widget ID(s) for TeamSupport Chat Integration"
slug: "retrieving-your-widget-id-s-for-teamsupport-chat-integration"
updated: 2026-05-11T19:25:54Z
published: 2026-05-11T19:25:54Z
canonical: "help.idibilling.com/retrieving-your-widget-id-s-for-teamsupport-chat-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieving Your Widget ID(s) for TeamSupport Chat Integration

For providers that use TeamSupport for chat integration, your TeamSupport administrator can retrieve the Widget ID required for Customer Portal configuration via the TeamSupport (snapengage) site:

[https://www.snapengage.com/app/settings](https://www.snapengage.com/app/settings)

**Step 1:** Login to the site, then select the Widget (on the left), select the **Settings** option, and click **Get the Code**.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-ai-generated-content-m-3(5).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A18Z&se=2026-11-14T11%3A32%3A18Z&sr=c&sp=r&sig=%2FGCcV3qPxhhubJELUiA6Y5KzjJy1hUkZxx2SyLPCvvY%3D)

**Step 2:** On the **Get the Code** tab, scroll to the bottom of the page and click **Ok**.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-ai-generated-content-m-4(3).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A18Z&se=2026-11-14T11%3A32%3A18Z&sr=c&sp=r&sig=%2FGCcV3qPxhhubJELUiA6Y5KzjJy1hUkZxx2SyLPCvvY%3D)

This displays the value for the Widget ID.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-ai-generated-content-m-5(4).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A18Z&se=2026-11-14T11%3A32%3A18Z&sr=c&sp=r&sig=%2FGCcV3qPxhhubJELUiA6Y5KzjJy1hUkZxx2SyLPCvvY%3D)

**Step 3:** Copy the Widget ID value to clipboard and paste in the Widget ID field on the Customer Portal profile’s Chat tab.