--- title: "Restricting Access to IDI Environments by Allowed IP Addresses" slug: "restricting-access-to-idi-environments-by-allowed-ip-addresses" updated: 2026-08-11T11:24:34Z published: 2026-08-11T11:24:34Z canonical: "help.idibilling.com/restricting-access-to-idi-environments-by-allowed-ip-addresses" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Restricting Access to IDI Environments by Allowed IP Addresses New settings let you specify a pre-defined list of allowed IP addresses to restrict access to IDI web modules (Customer Care, Orders, Workflow, etc…). This helps ensure your employees or contractors are only accessing IDI environments from networks, work spaces, and computers that have proper security controls in place. You can opt to bypass this restriction for certain power users as appropriate for your organization. For example, you may want to let trusted associates that travel frequently to access web modules from IP addresses not included in the allowed list. Access to required setup in Security for IDI platform users requires Manage Domain permission. **Setup - Creating Allowed IP Address Lists** This is done on a Domain/Environment basis: - From the Apps tray, select **POLICY** > **Domains**. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87519(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) - On the Domain page, navigate to the applicable domain. Then set up and enable one or more lists in the ***Use IP*** ***Allow List*** section. > [!NOTE] > Note > > OnlineBill domains should be left open (unrestricted), so your customers can access their OnlineBill accounts. > > **(Show Picture)** > > ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87522(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) - Start by selecting one or more environments. Click **APPLY** to apply your selections. You’ll be prompted to confirm your selections. Click **OK** (or **CANCEL**) as needed. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87525(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) - Then specify one or more IP Address ranges. > [!NOTE] > Note > > At least one range must be specified before you can enable (use) this functionality. To add IP address ranges: - Click the **Add** button (blue + icon) on the far right side of the Use IP Allow List. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87528(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) - In the Add dialog enter the ***Start*** and ***End*** values for the IP Address range. > [!NOTE] > Note > > Enter values in IPv4 format. Click **SAVE** when you’re done. > > **(Show Picture)** > > ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87531(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) - Add more ranges as needed. - When you’re finished specifying ranges and ready to enforce the IP address restrictions click **ENABLE**. You’ll be prompted to confirm this action. Click **OK** (or **CANCEL**) as needed. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87534(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) > [!NOTE] > Note > > Once enabled, the label on the button changes to **DISABLE** to let you disable the restrictions if needed. **Managing Allowed IP Address Lists** You can edit or delete a selected IP address range using the associated Edit (pencil) and Delete (red X) icons at the far right. On Delete actions, you’ll be prompted to confirm. Click **OK** (or **CANCEL**) as needed. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87537(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) You can also disable all restrictions if needed by clicking **DISABLE**. You’ll be prompted to confirm the action. Click **OK** (or **CANCEL**) as needed. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87540(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) **Exempting Users from the Allowed IP Address Restriction** You may need to let certain power users access web modules from IP addresses not included in an allowed list. This is done on an individual user basis via the Users page. - From the Apps tray select **USER** > **Users**. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87543(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) - On the Users page, navigate to the applicable user. Then, in the ***Account Settings*** section, click the EDIT button to enable the settings and toggle the **Bypass IP Allow List** check box as needed. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87546(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D) **IDI Setup - Global IP Allow List** > [!NOTE] > Note > > This functionality is only available to authorized IDI associates. It’s needed to let those associates and applicable IDI processes login on behalf of a user where the request originates from an IDI IP address. This setup requires ***Manage Companies*** permission. From the Apps tray, select **SYSTEM** > **Global IP Allow List**. **(Show Picture)** ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87549(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A01Z&se=2026-11-14T12%3A05%3A01Z&sr=c&sp=r&sig=a4w2sg%2FfmJfj%2BJJGDLOTnd%2FQbH%2Fa2z5vjg8emgkcROY%3D)