--- title: "Restrict Access to IDI Platform Environments by Allowed IP Addresses" slug: "restrict-access-to-idi-platform-environments-by-allowed-ip-addresses" updated: 2026-05-11T18:52:53Z published: 2026-05-11T18:52:53Z canonical: "help.idibilling.com/restrict-access-to-idi-platform-environments-by-allowed-ip-addresses" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Restrict Access to IDI Platform Environments by Allowed IP Addresses Settings in Security let you specify a pre-defined list of *allowed* IP addresses to restrict access to IDI web modules (Customer Care, Orders, Workflow, etc…). Only users from an *allowed* IP address will have access to the web modules. This helps ensure your employees or contractors are only accessing IDI platform environments from networks, work spaces, and computers that have proper security controls in place. You can bypass this restriction for certain *power* users as appropriate for your organization. For example, you may want to let trusted associates that travel frequently to access web modules from IP addresses not included in the allowed list. ## Setup for IDI Platform Users Access to required setup in Security requires *Manage Domain* permission. Users with this permission can: - Set up and manage allowed IP addresses - Exempt certain users from the allowed IP address restriction on an individual user basis ### Creating the List of Allowed IP Addresses Lists are created on a Domain/Environment basis. - From the Apps tray, select **POLICY** > **Domains**. ![Graphical user interface Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-description-automaticall(4).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) - On the Domain page, navigate to the applicable domain. Then set up and enable one or more lists in the *Use IP Allow List* section. ![Graphical user interface, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description(11).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) - Start by selecting one or more environments. Click **APPLY** to apply your selections. You’ll be prompted to confirm your selections. Click **OK** (or **CANCEL**) as needed. ![Graphical user interface, text, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-text-application-descr(6).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) - Then specify one or more IP Address ranges. > [!NOTE] > **Note**: > > At least one range must be specified before you can enable (use) this functionality. To add IP address ranges: - Click the Add button (blue **+** icon) on the far right side of the Use IP Allow List. ![Graphical user interface, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description-1(10).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) - In the Add dialog enter the Start and End values for the IP Address range. **Note**: Enter values in IPv4 format. Click **SAVE** when you’re done. ![Diagram Description automatically generated with medium confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/diagram-description-automatically-generated-with.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) - Add more ranges as needed. - When you’re finished specifying ranges and ready to enforce the IP address restrictions click **ENABLE**. You’ll be prompted to confirm this action. Click **OK** (or **CANCEL**) as needed. ![Graphical user interface, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description-2(7).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) > [!NOTE] > **Note**: > > Once enabled, the label on the button changes to **DISABLE** to let you disable the restrictions if needed. ### Managing Allowed IP Address Lists You can edit or delete a selected IP address range using the associated Edit (pencil) and Delete (red **X**) icons at the far right. On Delete actions, you’ll be prompted to confirm. Click **OK** (or **CANCEL**) as needed. ![Graphical user interface, text, application, email Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-text-application-email(4).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) You can also disable all restrictions if needed by clicking **DISABLE**. You’ll be prompted to confirm the action. Click **OK** (or **CANCEL**) as needed. ![Graphical user interface, text, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-text-application-descr-1(4).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) ### Exempting Users from the Allowed IP Address Restriction You may need to let certain *power* users access web modules from IP addresses not included in an allowed list. This is done on an individual user basis via the Users page. - From the Apps tray select **USER** > **Users**. ![Graphical user interface, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description-3(4).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) - On the Users page, navigate to the applicable user. Then, in the *Account Settings* section, click the **EDIT** button to enable the settings and toggle the **Bypass IP Allow List** check box as needed. ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatica(10).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) ## IDI Setup > [!NOTE] > **Note:** > > This functionality is only available to authorized IDI associates. It’s needed to let those associates and applicable IDI processes login on behalf of a user where the request originates from an IDI IP address. This setup requires *Manage Companies* permission. From the Apps tray, select **SYSTEM** > **Global IP Allow List**. ![Graphical user interface, chart Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-chart-description-autom.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D) This page lets authorized IDI associates set up one or more lists of allowed IDI IP addresses. ![Graphical user interface, application Description automatically generated with medium confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description-4(7).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A04Z&se=2026-11-14T12%3A13%3A04Z&sr=c&sp=r&sig=WnOGtsJjGID6O11uF%2B8JXG%2FHZB%2Brc2O%2Ffyy8pOa50H4%3D)