---
title: "Requesting and Viewing a TransUnion Credit Report"
slug: "requesting-and-viewing-a-transunion-credit-report"
updated: 2026-08-10T20:23:24Z
published: 2026-08-10T20:23:24Z
canonical: "help.idibilling.com/requesting-and-viewing-a-transunion-credit-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting and Viewing a TransUnion Credit Report

#### Submitting a Request

The TransUnion Credit Report Request window provides the following input fields:

![NewTransUnionCreditReportRequest](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/48363.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D)

| Personal Information |
| --- |
| First Name | Enter the first name of the person for whom you are requesting a credit report. > [!NOTE] > Note > > If you use the Customer window to request a credit report, this field is automatically populated with information from that customer's account. |
| Last Name | Enter the last name of the person for whom you are requesting a credit report. > [!NOTE] > Note > > If you use the Customer window to request a credit report, this field is automatically populated with information from that customer's account. |
| Middle Name | Enter the middle name of the person for whom you are requesting a credit report. |
| Prefix | Enter the name prefix of the person for whom you are requesting a credit report (e.g., Dr., Sir, General, etc.). |
| Suffix | Enter the name suffix of the person for whom you are requesting a credit report (e.g., Jr., Sr., II, III, etc.) |
| SSN | Enter the 9-digit social security number of the person for whom you are requesting a credit report. > [!NOTE] > Note > > If you use the Customer window to request a credit report, this field is automatically populated with information from that customer's account. |
| Date of Birth | Enter the birth date of the person for whom you are requesting a credit report. |
| Gender | Select the gender of the person for whom you are requesting a credit report from the drop-down list. |
| Telephone # | Enter the telephone number of the person for whom you are requesting a credit report. > [!NOTE] > Note > > If you use the Customer window to request a credit report, this field is automatically populated with information from that customer's account. |
| Access PIN | Enter the PIN provided by the person for whom you are requesting a credit report. > [!NOTE] > Note > > If a person blocks on-line access to his/her credit information, they must provide you with their PIN in order for you to obtain a credit report for them. |
| Address Information > [!NOTE] > Note > > If you use the Customer window to request a TransUnion Credit Report AND entered a parsed address was entered for the customer's Primary Contact (see Adding a New Customer in the IDI Desktop Client User Reference Guide), these fields are automatically populated with the information provided in the parsed address. Otherwise, these fields are blank. |
| House Number | Enter the person's house/street number. |
| Directional Prefix | Select the person's street prefix (e.g., North, South, East, West, etc.) from the drop-down list. |
| Street Name | Enter the person's street name. |
| Directional Suffix | Select the person's street suffix (e.g., North, South, East, West, etc.) from the drop-down list. |
| Street Type | Select the person's street type (e.g., Street, Road, Lane, Parkway, etc.) from the drop-down list. |
| Apartment # | Enter the person's apartment number, if applicable. |
| City / State / Zip | Enter the person's city, state, and zip code. |
| Months in Residence | Enter the number of months the person has lived at the current address. |
| Residential Status | Select the person's residential status (Unknown, Own, Rent, or Other) from the drop-down list. |

#### Viewing the Result

The TransUnion Credit Report window displays the following information:

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88509.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D)

| Report Information |
| --- |
| Credit Report ID | Unique ID assigned to this credit report by the system. |
| Report Status | Status of the credit report: - No Response Received - Response Received - Request Rejected - No Match Found |
| Request Date | Date the credit report was requested. |
| User Name | User name of the person that requested the credit report. |
| Credit Result | User-defined status. |
| Credit Class | Credit Class assigned to this customer, based upon the Score returned in this credit report. |
| Status Message | User-defined status. |
| Request Information |
| First Name | First Name specified in credit report request. |
| Last Name | Last Name specified in credit report request. |
| Middle Name | Middle Name specified in credit report request. |
| SSN | SSN specified in credit report request. |
| Date of Birth | Date of Birth specified in credit report request. |
| Gender | Gender specified in credit report request. |
| House Number | House Number specified in credit report request. |
| Direction | Directional Prefix specified in credit report request. |
| Street Name | Street Name specified in credit report request. |
| Street Type | Street Type specified in credit report request. |
| City | City specified in credit report request. |
| State | State specified in credit report request. |
| Zip | Zip specified in credit report request. |
| Apartment Num. | Apartment # specified in credit report request. |
| Telephone Num. | Telephone # specified in credit report request. |
| Score Details |
| Score | Credit score returned by TransUnion. |
| Score Range | Score range associated with the model (Service Code) used by TransUnion for the credit report. - FICO Classic '98 model range: 336-843 - FICO Classic '04 model range: 309-839 - TransUnion Wireless 1.0 model range: 037-823 - TransUnion Telecom model range: 039-726 |
| Consumer Statements | Information/comments a person adds to his/her credit information in the TransUnion system. If a consumer statement is returned in the credit report, a "See Details" link is displayed in this field. - Click the "See Details" link to view the person's comments/statements. A scrollable message text box is displayed. ![TransUnionCreditReportMsg2](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22057.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D) - Click ![WindowsCloseButton](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22192.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D) to close the Scrollable Message window and return to the TransUnion Credit Report. |
| HAWK Messages | HAWK messages returned by TransUnion. Indicates the likelihood of fraudulent data in the credit report. If a HAWK message is returned in the credit report, a "See Details" link is displayed in this field. - Click the "See Details" link to view the HAWK message(s). A scrollable message text box is displayed. - Click ![WindowsCloseButton](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22192.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D) to close the Scrollable Message window and return to the TransUnion Credit Report. Refer to your TransUnion documentation for the specific HAWK messages that can be returned. |
| Error Messages | Messages returned by TransUnion, regarding any processing errors that occurred with the request. If an error message is returned in the credit report, a "See Details" link is displayed in this field. - Click the "See Details" link to view the error message(s). A scrollable message text box is displayed. ![TransUnionCreditReportMsg3](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22059.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D) 1. Click ![WindowsCloseButton](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22192.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D) to close the Scrollable Message window and return to the TransUnion Credit Report. Refer to your TransUnion documentation for the specific error messages that can be returned. |
| File Hit Message | TransUnion's comments regarding how well the credit report response matches the credit report request. Refer to your TransUnion documentation for the specific File Hit messages that can be returned. |
| OFAC Status OFAC Message | These fields is applicable if you use Transunion’s OFAC Name Screen optional add-on report (6800). OFAC is an office in the US Department of the Treasury that administers and enforces economic and trade sanctions against offending entities. The OFAC screen name alert returns an OFAC notification on a subscriber’s credit report when their name matches a name on the U.S Department of Treasury’s Specially Designated Nationals (SDN) list. > [!NOTE] > Note > > The OFAC Status field shows the OFAC Code. You can display the full response by clicking OFAC Message ***See Details*** link. |
| Response Information |
| First Name | First Name on file in TransUnion system. |
| Last Name | Last Name on file in TransUnion system. |
| Middle Name | Middle Name on file in TransUnion system. |
| SSN | Social security number on file in TransUnion system. > [!NOTE] > Note > > If **View SSN** is not enabled in your Permission Profile (under **Security > Profiles > Permission Profiles > Application > CostGuard Client > Credit Scoring)**, the first 5 digits of social security number are replaced with asterisks (only the last 4 digits are displayed). |
| Date of Birth | Date of Birth on file in TransUnion system. |
| Gender | Gender on file in TransUnion system. |
| House Number | House Number on file in TransUnion system. |
| Direction | Directional Prefix on file in TransUnion system. |
| Street Name | Street Name on file in TransUnion system. |
| Street Type | Street Type on file in TransUnion system. |
| City | City on file in TransUnion system. |
| State | State on file in TransUnion system. |
| Zip | Zip on file in TransUnion system. |
| Apartment Num. | Apartment number on file in TransUnion system. |
| Telephone Num. | Telephone number on file in TransUnion system. |
| Score Factor 1 | Code indicating how the credit score was determined. |
| Score Factor 2 | Code indicating how the credit score was determined. |
| Score Factor 3 | Code indicating how the credit score was determined. |
| Score Factor 4 | Code indicating how the credit score was determined. |
| Score Derog. & Inquiry Alert | Code indicating either or both: - Derogatory information was found in the consumer file. - Number of inquiries impacted the credit score. |

1. To exit the TransUnion Credit Report window, click **Close**.
2. To resubmit the credit report request, click the **Actions** button provided in the bottom left-hand corner of the window and select **Re-Submit**. The New TransUnion Credit Report Request window (described above) is displayed. The input fields are populated with the information entered for the initial credit report request. Edit this information as desired and click **Submit** to transmit the credit report request to the TransUnion system. Upon receipt of a response from the TransUnion system, the system displays the resulting report in the TransUnion Credit Report window (described above).
3. To view the detailed information received for this credit report, click the **Actions** button provided in the bottom left-hand corner of the window and select **View Details**. All information that was returned in TransUnion's response is displayed in the Credit Report # Details window. The title bar includes the Credit Report ID assigned to this credit report. Use the scroll bar on the right side of the window to view the full report. Refer to your TransUnion documentation for information regarding the contents of this detailed credit report.

> [!NOTE]
> Note
> 
> **View Detail** must be enabled in your Permission Profile (under **Security > Profiles > Permission Profiles > Application > CostGuard Client > Credit Scoring**). If not, the **View Details** option is not provided in the **Actions** submenu.

![TransUnionCreditReportDetails](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22050.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D)

#### Multiple Responses/Hits

In the event the credit report request results in multiple responses/hits, the responses are displayed in the Preliminary Results window.

![TransUnionPreliminaryResults](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22073.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A39%3A27Z&se=2026-11-14T11%3A39%3A27Z&sr=c&sp=r&sig=6xSdmsHFngJhy32C4Bc2rXj2cHEkKrewzoNz60ioEpM%3D)

From the Preliminary Results window, you can:

- Select one of the displayed responses as the requested credit report, by right-clicking on the desired response and selecting **Select Record**. The system displays the selected credit report in the TransUnion Credit Report window (described above). From this window, you can resubmit your credit report request or view the detailed information received for this credit report, as described above.
- View the detailed information received for one of the displayed responses, by right-clicking on the desired response and selecting **View Details**. All information that was returned in TransUnion's response is displayed in the Credit Report # Details window (described above). The title bar includes the Credit Report ID assigned to this credit report. Use the scroll bar on the right side of the window to view the full report. Refer to your TransUnion documentation for information regarding the contents of this detailed credit report.

> [!NOTE]
> Note
> 
> **View Detail** must be enabled in your Permission Profile (under **Security > Profiles > Permission Profiles > Application > CostGuard Client > Credit Scoring**). If not, the **View Details** option is not provided in the submenu that is displayed when you right-click a response.