---
title: "Releasing a Fulfillment Request Lock"
slug: "releasing-a-fulfillment-request-lock"
updated: 2026-07-27T12:14:57Z
published: 2026-08-10T20:17:04Z
canonical: "help.idibilling.com/releasing-a-fulfillment-request-lock"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Releasing a Fulfillment Request Lock

To release a locked Fulfillment Request:

1. From the **Tools** menu, select **System Locks**. This opens the System Locks window.

**(View field definitions)**

**User** displays the ID of who (or what) has the Fulfillment Request locked.

**Description** is the action being performed on the Fulfillment Request that is locked.

**Acquired Date** is the date and time the Fulfillment Request was locked.

**Lock Object** is the item being locked such as Fulfillment Request or POS Order.

**Object ID** is the Order number of the associated locked object.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40136(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A27Z&se=2026-11-14T12%3A12%3A27Z&sr=c&sp=r&sig=YAu1%2BQs39uegjtyMLc6xqDjtGceGbgA1Esk65lF5%2Bi4%3D)

From this window you can:

[View](/v1/docs/view-system-lock) details about the lock

the lock

**Release**

You can release the lock on a Fulfillment Request without viewing its details first.

  1. Right-click the request to be unlocked.
  2. Select **Release**. This unlocks the Fulfillment Request and removes it from the System Locks window.

See [Locked Fulfillment Requests](/v1/docs/locked-fulfillment-requests).