---
title: "Reason Codes"
slug: "reason-codes"
updated: 2026-08-10T20:21:48Z
published: 2026-08-10T20:21:48Z
canonical: "help.idibilling.com/reason-codes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reason Codes

Reason Codes are used by Payment One to define the reason that an IDI Verification file record has been declined or has a processing error.

#### Adding/Editing Reason Codes

To do this:.

1. Select **Applications > Accounts Receivable Management > Transaction Reprocessing > Reason Codes**. This displays the Reason Codes window.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36801.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A39Z&se=2026-11-14T12%3A07%3A39Z&sr=c&sp=r&sig=36AI8XMN5nOFIH1iXo00%2FiINl7a46VUBRbiODF%2F%2B%2BcU%3D)

**View field descriptions**

Reason Code ID - System-generated ID that uniquely identifies the reason code.

Reason Code - The alphanumeric value representing the reason code. This field accepts up to 20 characters.

Description - An explanation of the reason code. This field accepts up to 50 alphanumeric characters.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36801.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A39Z&se=2026-11-14T12%3A07%3A39Z&sr=c&sp=r&sig=36AI8XMN5nOFIH1iXo00%2FiINl7a46VUBRbiODF%2F%2B%2BcU%3D)
  - Reason Code ID - System-generated ID that uniquely identifies the reason code.
  - Reason Code - The alphanumeric value representing the reason code. This field accepts up to 20 characters.
  - Description - An explanation of the reason code. This field accepts up to 50 alphanumeric characters.
2. Right-click a row and select **New** to add a Reason Code or **Edit** to modify the selected Reason Code. This displays the **Add/Edit Reason Code** window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36815.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A39Z&se=2026-11-14T12%3A07%3A39Z&sr=c&sp=r&sig=36AI8XMN5nOFIH1iXo00%2FiINl7a46VUBRbiODF%2F%2B%2BcU%3D)
3. Enter the **Reason Code** and **Description**.
4. Click **Save** to save the changes.

#### Deleting a Reason Code

To delete a Reason Code:

1. Select **Applications > Accounts Receivable Management > Transaction Reprocessing > Reason Codes**. This displays the Reason Codes window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36801.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A39Z&se=2026-11-14T12%3A07%3A39Z&sr=c&sp=r&sig=36AI8XMN5nOFIH1iXo00%2FiINl7a46VUBRbiODF%2F%2B%2BcU%3D)
2. Right-click the row and select **Delete**.

> [!NOTE]
> Note
> 
> A Reason Code cannot be deleted if is in use by the Decision Matrix.

See also:

[Decision Matrix](/v1/docs/decision-matrix)

See:

Adding New and Modifying Existing Reason Codes

Deleting a Reason Code

See also:

[Transaction Reprocessing](/v1/docs/transaction-reprocessing)

[AVS Codes](/v1/docs/avs-codes)

[Decision Matrix](/v1/docs/decision-matrix)