---
title: "Re-Opening a Closed Dispute"
slug: "re-opening-a-closed-dispute"
updated: 2026-07-14T20:02:00Z
published: 2026-07-14T20:02:00Z
canonical: "help.idibilling.com/re-opening-a-closed-dispute"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Re-Opening a Closed Dispute

> [!NOTE]
> Note
> 
> Re-opening,a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.

To re-open a closed dispute, on the Disputes page, check the box to Include Closed Disputes, select the dispute to display the details in the right panel. Then click the Re-open Disputes icon in the upper right corner.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83648.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)

When the Confirmation prompt is displayed, click **YES** to proceed or **NO** the cancel the re-open action.

> [!NOTE]
> Note
> 
> You can also re-open a closed dispute via the Invoice when you choose to .

**open a dispute**

> [!NOTE]
> Note
> 
> Opening,a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.

On the Invoice:

1. Select the item to be disputed.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84303.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)
2. Click the Details tab.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84304.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)
3. Click the Create Dispute icon (![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83616.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)).

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84305.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)

This provides check boxes next to each item to let you select which items to dispute, as well as buttons to let you proceed or cancel.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84306.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)

Notes:
  - This release does not include support for disputes of unbilled usage. Usage disputes will be supported for billed usage.
  - You cannot select items already in dispute.
  - You can select closed dispute items to re-open them.
  - Disputes and click-to-credit are mutually exclusive. Creating a dispute on an invoice item disabled the click-to-credit functionality and vice versa.
4. After selecting items to dispute, click **CREATE DISPUTE(S)** to proceed. This displays the Create Disputes dialog with the selected items listed.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84307.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A50%3A07Z&se=2026-11-14T11%3A50%3A07Z&sr=c&sp=r&sig=LLwbFFeeiJcqzXH60N7hCB0yZGYqDdX1L7pc8nLVUUY%3D)

> [!NOTE]
> Note
> 
> The Amount field represents the amount to be credited for the item and defaults to the original charge. You can adjust the amount to a value less than the charge; however, the Amount cannot exceed the original charge. The Amount value is for information only. The account will not be credited until an adjustment is applied.

The Description defaults to the name of the item being disputed. This value is read-only here; however, the Description can be edited if/when you edit the dispute.

The Remove link next to each item (red X) gives you the option to remove the item from the list of items to be disputed.

If the default amounts are correct, you can simply click **SAVE** to create the dispute(s), or you can adjust the amount(s) as needed. Or you can click **CANCEL** to cancel the disputes for all listed items.