---
title: "Quicklink Types by Web Module"
slug: "quicklink-types-by-web-module-2"
updated: 2026-08-15T19:40:39Z
published: 2026-08-15T19:40:39Z
canonical: "help.idibilling.com/quicklink-types-by-web-module-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quicklink Types by Web Module

Quicklinks can be applied at several different levels (categories):

- **Global** quicklinks apply to all applicable web modules - Customer Care, Tickets and Inventory.

> [!NOTE]
> Note
> 
> Workflow does not support global quicklinks. When configured, global quicklinks are available via the **QUICKLINKS** option in the left navigation bar.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85457(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
- **Application** quicklinks reside in the specific web module where they are configured. This category is available for each of the four web modules (Customer Care, Tickets, Inventory and Workflow).

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85458(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
- **Quicklinks for Customer Care**
  - **Account** - When configured, Account quicklinks display at the top of any customer account page.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85459(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
  - **Service** - When configured Service quicklinks display on the Services and Features, Service Details and Service Summary pages.

Services and Features:

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85460(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)

Service Summary:

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85461(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)

Service Detail:

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85462(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
- **Quicklinks for Tickets**
  - **Tickets** – When configured Tickets quicklinks display at the top of the Ticket page.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85463(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
- **Quicklinks for Inventory**
  - **Equipment** – When configured Equipment quicklinks display at the top of the Equipment page.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85464(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
- **Quicklinks for Workflow**
  - **Workflow Instance** – When configured Workflow Instance quicklinks display at the top of these pages Overview, Notes, Layout and Date Hierarchy.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85465(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)

They can also be accessed when a specific workflow instance is expanded on the Search and My Workflows pages, from a drop down menu at the far right under the Create Date.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85466(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)
  - **Workflow Task** – When configured Workflow Task quicklinks can be accessed from the Task Details page and from an expanded task on the grid on the My Tasks page.

Task Detail:

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85467(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)

My Tasks:

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85468(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A02Z&se=2026-11-14T11%3A58%3A02Z&sr=c&sp=r&sig=3xrqY8ZYyeCEHndpHm2cwfBHXBFZOYCaEXy5qVQ6ilk%3D)