---
title: "Provisioning Companies"
slug: "provisioning-companies"
updated: 2026-07-26T13:56:02Z
published: 2026-07-26T15:41:19Z
canonical: "help.idibilling.com/provisioning-companies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provisioning Companies

You need to add your provisioning company to the system, enter the general settings, set up the specific configuration for the order processor, and start the service.

### Adding a Provisioning Company

To add a provisioning company:

1. Click on the plus sign (+) to the left of RealTimeProvisioning.
2. Click on the plus sign (+) to the left of the server that the service has been installed on, such as **ServerNameRealTimeProvisioning**.
3. Double-click on the Provisioning Companies folder. The Provisioning Companies window is displayed.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/18857.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A24Z&se=2026-11-14T12%3A08%3A24Z&sr=c&sp=r&sig=ewKR3hp7Y2mfqt%2BD6lp3%2BAtkcoUm6lFF95IOVUnB0jE%3D)
4. Enter a Provisioning Company name and click **Add** to add the company. A folder with that name and three sub-folders are added to the Provisioning Companies tree.

### Provision Company Settings

Once the Provisioning Company has been added, the **Settings** folder is available.

1. Double-click the **Settings** folder. The Settings window is displayed.

![AdminRealTimePvnSettings](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/25690.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A24Z&se=2026-11-14T12%3A08%3A24Z&sr=c&sp=r&sig=ewKR3hp7Y2mfqt%2BD6lp3%2BAtkcoUm6lFF95IOVUnB0jE%3D)

The Settings window contains the following information.

| Order Timeout (days) | Enter the number of days the system should wait for a reply from the provision company. |
| --- | --- |
| Unsolicited order task plan | Enter the name of the task plan to be used if your company did not send a request for service, but an order is received from the provisioning company. |
| Order Processor | Select the name of your order processor from the drop-down list. |
| Log Folder | Enter the entire path where the logs are to be located. |
| CIC | Enter your company's CIC. |
| Local | Selecting this check box tells the system that the associated Provisioning Company is supplying Local Service information. |
2. Click **Save** to save the configuration. A sub-folder is added to the tree.