---
title: "Priority"
slug: "priority"
updated: 2026-08-11T11:41:01Z
published: 2026-08-11T11:41:01Z
canonical: "help.idibilling.com/priority"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority

Priority is used to identify the relative importance of a Ticket and is often used as the main guidance to an organization of how quickly a Ticket should be resolved.

Specifying a Priority is required when creating a Ticket and the following Priorities are provided by default:

1 - High

2 - Medium

3 - Low

Each Priority must be mapped to a color indicator.

The color indicator is used by the IDI platform when displaying the Priority in order to give users a quick visual cue as to the importance of the Ticket.

Available color indicators are:

- Red
- Orange
- Yellow
- Green
- Blue
- Purple
- Black
- White

Priorities also allow administrators to set a default Commit Date by specifying that the date will be x Hours from when the Ticket is opened.