--- title: "Port Requests" slug: "port-requests" updated: 2026-07-31T07:34:36Z published: 2026-08-10T20:13:11Z canonical: "help.idibilling.com/port-requests" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Port Requests The Port Requests section lists all requests meeting the search criteria and includes the following columns: **Port status icon** The Port Status describes the current state of the port request. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Open** indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future. ![icoGreenCircleArrow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27536(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Pending** indicates the port request was sent to the carrier, but is not completed or canceled. ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Completed** indicates a response was received from the carrier or a user manually changed the port request status to Completed. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32475(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Canceled** indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled. **Request ID** The Request ID is the unique CostGuard identifier of the port request. **Service Number** The **Service Number** is the MDN being ported. **Port Types** Selecting a Port Type determines the kinds of Port requests returned from the search: **Port In Only** returns requests dealing with service numbers being transferred to your company from another carrier. **Port Out Only** returns requests dealing with service numbers being transferred from your company to another carrier. **Both** returns requests dealing with both kinds of porting, depending on your other criteria. **Last Activity Type** The **Last Activity Type** describes the most recent action performed on a port request. The Port Type you select determines the list of activities you can choose. Selecting a Port Type of **Both** lists all activity types. **Associated Dates** You can specify a date range for any or all of the dates associated with a port request. If no dates are specified, all requests with the selected criteria are displayed. The **Create Date** is the date the port request was opened, either by receiving a port-out request from a carrier, or by creating a port-in request to be sent to a carrier. The **Initiation Date** is the date the receives a response from the carrier (such as Sprint). This response includes the Port ID and the date and time the port will take place. The **Due Date** is the date porting will or did occur. This date should be in the carrier's time zone. The **Last Activity Date** is the most recent date any action was performed on the port request. **Carrier** The **Carrier** is name of the company the number is being ported from or to. **Port ID** The **Port ID** is the unique port identification supplied by the carrier. Used only for port-in requests. **Status** The Port Status describes the current state of the port request. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Open** indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future. ![icoGreenCircleArrow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27536(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Pending** indicates the port request was sent to the carrier, but is not completed or canceled. ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Completed** indicates a response was received from the carrier or a user manually changed the port request status to Completed. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32475(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) **Canceled** indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled. The actions available on a Port Request differ based on the Port Type: **Port-In Request menu options** Using the shortcut menu on a **Port-In Request**, you can perform the following: **Initiate the port-in request** Selecting **Initiate** from the Actions button menu or shortcut menu opens the Port In Request Remark window. ![PortInRequestRemard](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42379(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) 1. Enter any pertinent information for this port in request. 2. Click **Save**. This sets the Initiation Date to today and and submits the port request to be sent to the previous carrier. You can initiate the request only if the port request has a status of Open and you have the appropriate permissions. > [!NOTE] > Note > > A remark is not required, but you must click Save to initiate the port-in request. **Complete the port-in request** **Force Complete** sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions. Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed. Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled. **Cancel the port-in request** **Cancel** sets the port request status to Canceled. You can cancel the port request only when its status is Pending and you have the appropriate permissions. Canceling a port request creates a cancel request which is sent to the carrier. **View Request** Selecting **View Request** form the Port Request Search Results window opens the Request Detail window. See [Port Request Detail](/v1/docs/port-request-detail). **Assign the port-in request to yourself** Selecting **Assign To Me** assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions. **Port-Out Request menu options** Using the shortcut menu on a **Port-Out Request**, you can perform the following: **Edit the response** Selecting the **Edit Response** option from the Actions button or shortcut menu expands to three edit options for a port-out request: **Resolution Required** Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure. ![EditPortOutExpenseDialog](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42427(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A43Z&se=2026-11-14T11%3A47%3A43Z&sr=c&sp=r&sig=hN8omHYPagJFv5VkWXs1XIXQmKq2V%2FZgoGftBk0tPNk%3D) 1. Select the **Reason** from the list. (More) 2. Enter any remarks, if necessary. 3. Click **Save**. **Confirm** Selecting **Confirm** changes the activity type to Confirmation Submitted. **Delay** Selecting **Delay** changes the activity type to Delay Notice Submitted. **Complete the request** **Force Complete** sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions. Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed. Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled. **Cancel the request** Selecting **Force Cancel** from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled. **View the request** Selecting **View Request** form the Port Request Search Results window opens the Request Detail window. See [Port Request Detail](/v1/docs/port-request-detail). **Assign the request to yourself** Selecting **Assign To Me** assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.