--- title: "Port Request Detail" slug: "port-request-detail" updated: 2026-07-31T07:28:40Z published: 2026-08-10T20:13:11Z canonical: "help.idibilling.com/port-request-detail" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Port Request Detail The Port In/Out Request Detail window contains information about the selected Port request. Depending on the status of a Port In request, you can edit some of the information in this window. Port Out request detail information is read-only. **(Show picture)** ![PortInRqDtl](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42288(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) **Port ID** The Port ID is the unique port identification number provided by the previous carrier. **Port Message ID** The Port Message ID is the unique message identification number created for a port-out request a request for resolution or supplemental information is sent to the carrier. **Current Status** This indicates current status of the port in request. **Open** indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future. **Pending** indicates the port request was sent to the carrier, but is not completed or canceled. **Completed** indicates the system has completed the request based on a response the carrier or a user manually changed the port request status to Completed. **Canceled** indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled. **Initiation date** The Initiation date is the date that provisioning can occur. **Due Date** The Due Date is the date and time the port-in request is to be completed. **Assigned User(s)** Assigned User(s) indicates the user or user group that will receive the alert notification. **Service Number** The Service Number is the number being ported in from the previous carrier. **Carrier Porting From** The Carrier Porting From is the customer's previous carrier. You can see a hint about any specific information a carrier may need included to port a service number. Place your mouse pointer over the question mark ![icoQuestionMark](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42285(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) to see the Tip about the selected carrier. ![PortInSvcNumTip](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42286(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) **Time Zone** The Time Zone is the ID of the time zone information included with the port request. **User Name** The User Name is the individual who created the port-in request. **Account Number** The **Account Number** is the subscriber's account number with their previous subscriber. **SSN** The **SSN** is the customer's Social Security Number. 1. To add or change this number, click **Edit**. This opens the **Edit Social Security Numbe**r window. 2. Enter the new number and click **Save**. Only the last four digits are displayed on the Port In Request Detail window. ![PortEditSSN](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42347(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) **Tax ID** The **Tax ID** is the customer's encrypted Tax ID used in the previous carrier's system. This ID is usually used by businesses. Individuals generally use a Social Security Number. **Password/PIN** The **Password/PIN** is the customer's encrypted account password or PIN used in the previous carrier's system. To add or change this number: 1. Click **Edit**. This opens the **Edit Password/PIN** window. 2. Enter the new number and click **Save**. ![EditAcctPswrdPin](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42501(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) **Billing Information** The Billing Information is the subscriber's billing name and address as supplied by the previous carrier. **Activity Log** The Activity Log lists the actions that have been taken on the port-in request. (More) **Actions** Using the **Actions** button on the Port Request Detail window, you can perform the following functions. Initiate the port-in request **Initiate** Selecting **Initiate** from the Actions button menu or shortcut menu opens the Port In Request Remark window. ![PortInRequestRemard](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42379(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) 1. Enter any pertinent information for this port in request. 2. Click **Save**. This sets the Initiation Date to today and and submits the port request to be sent to the previous carrier. You can initiate the request only if the port request has a status of Open and you have the appropriate permissions. > [!NOTE] > Note > > A remark is not required, but you must click Save to initiate the port-in request. Complete the port-in request **Complete** **Force Complete** sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions. Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed. Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled. Cancel the port-in request **Cancel** **Cancel** sets the port request status to Canceled. You can cancel the port request only when its status is Pending and you have the appropriate permissions. Canceling a port request creates a cancel request which is sent to the carrier. Assign the port request to yourself **Assign** Selecting **Assign To Me** assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions. Edit the response to a port-out request **Edit** Selecting the **Edit Response** option from the Actions button or shortcut menu expands to three edit options for a port-out request: **Resolution Required** Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure. ![EditPortOutExpenseDialog](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42427(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A35Z&se=2026-11-14T11%3A49%3A35Z&sr=c&sp=r&sig=EuR6WwttASAGXen83LdWbaMOCsA4mnIW9nIwhmDEnBw%3D) 1. Select the **Reason** from the list. (More) 2. Enter any remarks, if necessary. 3. Click **Save**. **Confirm** Selecting **Confirm** changes the activity type to Confirmation Submitted. **Delay** Selecting **Delay** changes the activity type to Delay Notice Submitted. Cancel the port-out request **Cancel** Selecting **Force Cancel** from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled.