---
title: "Performing a Service Refresh"
slug: "performing-a-service-refresh"
updated: 2026-08-10T20:23:30Z
published: 2026-08-10T20:23:30Z
canonical: "help.idibilling.com/performing-a-service-refresh"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Performing a Service Refresh

Occasionally service numbers in the system may get out of synchronization with information in the switch. By performing the Switch Refresh function, a service can be re-provisioned without disconnecting and reconnecting it in the system.

To perform a Switch Refresh:

1. Right-click the wireless service listing in the customer Catalog Item window.

> [!NOTE]
> Note
> 
> You must have the appropriate permissions assigned: Application > CostGuard Client > Customer Management > Customers > Catalog Items > Refresh Service Number.
2. Select **Refresh** from the drop-down list. This open the Refresh Services Wizard.

![Refresh Service Number](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/24343.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A46Z&se=2026-11-14T11%3A41%3A46Z&sr=c&sp=r&sig=dqaP2s0RMrJW1hF7XcFy%2FzfBB1IF7HH3q7kHD2jzbKw%3D)
3. Select a Provisioning Company by clicking the appropriate check box.
4. Select the appropriate order type from the Order Type list.

> [!NOTE]
> Note
> 
> Only Order Types with an Order Class of **Refresh Order** are available for selection.
5. Click the appropriate box if you want to review the order before submitting.
6. Click **Finish** to continue.
7. Take note of the Confirmation message and click **Yes** to continue.

An Order Submitted Successfully window is displayed if everything is in order.