--- title: "Pending Retail Items" slug: "pending-retail-items" updated: 2026-07-29T20:18:20Z published: 2026-08-10T20:13:41Z canonical: "help.idibilling.com/pending-retail-items" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Pending Retail Items Pending Retail Items displays a list of items waiting to be pulled and shipped to customers. The items are listed by SKU and Fulfillment Request allowing you to pick multiples of a single retail item type (SKU) before opening the specific fulfillment requests to update their statuses. To view the Pending Retail Items list: 1. From the **Applications** menu, select **POS Front Office > Fulfillment and Return Receiving > Pending Retail Items Requests**. This opens the Pending Fulfillment Requests window. **(Show picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40356(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) This window displays information about retail items with statuses of Submitted, Partially Picked, Picked, Partially Packed and Packed. **(More)** **Status Filter** The Status Filter lets you choose the status(es) you want to view. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40369(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) 1. Check the statuses you want to see and clear the check boxes of those you do not want to see. **(More)** Retail Items can have one of the following statuses. | Status | Meaning | | --- | --- | | Submitted | The retail item is waiting to be picked, packed and shipped. | | Partially Picked | If multiples of the item were requested, only a portion have been picked. | | Picked | The retail item has been picked, that is, taken from its storage location, but not yet packed. If multiples of an item were requested, they have all been picked. | | Partially Packed | If multiples of the item were requested, only a portion have been packed. | | Packed | The retail item has been packed for shipment. If multiples of an item were requested, they have all been packed. | See also: [About Fulfillment Requests](/v1/docs/about-fulfillment-requests) [Status icons](/v1/docs/status-icons) 2. Click **Refresh** to update the list. **Status icons** The first column displays a visual indicator of the current status of the retail item. The following valid statuses describe where the retail item is in the fulfillment process. | Icon | Status | Meaning | Description of icon | | --- | --- | --- | --- | | ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Submitted | The retail item is waiting to be picked, packed and shipped. | Orange circle | | ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Partially Picked | If multiples of the item were requested, only a portion have been picked. | Orange circle | | ![icoGreenCircleArrow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27536(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Picked | The retail item has been picked, that is, taken from its storage location, but not yet packed. If multiples of an item were requested, they have all been picked. | Green circle | | ![icoYellowCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28169(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Partially Packed | If multiples of the item were requested, only a portion have been packed. | Yellow check mark | | ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Packed | The retail item has been packed for shipment. If multiples of an item were requested, they have all been packed. | Green check mark | **Transaction Date** The Transaction Date is the date and time the Fulfillment Request was created. **Receipt Number** The Receipt Number is the tracking number associated with the Fulfillment Request. This number is created when the system creates the Fulfillment Request. The number is based on the store abbreviation and register of the Sales Request location. **SKU** The SKU is the identifier of the item type as defined in CostGuard's Product Catalog. **Status** The first column displays a visual indicator of the current status of the retail item. The following valid statuses describe where the retail item is in the fulfillment process. | Icon | Status | Meaning | Description of icon | | --- | --- | --- | --- | | ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Submitted | The retail item is waiting to be picked, packed and shipped. | Orange circle | | ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40251(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Partially Picked | If multiples of the item were requested, only a portion have been picked. | Orange circle | | ![icoGreenCircleArrow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27536(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Picked | The retail item has been picked, that is, taken from its storage location, but not yet packed. If multiples of an item were requested, they have all been picked. | Green circle | | ![icoYellowCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28169(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Partially Packed | If multiples of the item were requested, only a portion have been packed. | Yellow check mark | | ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A34Z&se=2026-11-14T11%3A49%3A34Z&sr=c&sp=r&sig=p7QqgrhNYKaJ62dqPJ7PM0%2BAWDBkSPq4qUykLzcYMsk%3D) | Packed | The retail item has been packed for shipment. If multiples of an item were requested, they have all been packed. | Green check mark | **Requested** Requested displays how many of the associated retail item are included in the fulfillment request and have not been picked. For example, if the customer ordered two batteries, this field would display **2**. **Picked** Picked displays the number of retail items that have been picked and are waiting to be packed. **Packed** Packed displays the number of retail items that have been packed and are waiting to be shipped. **Remaining** Remaining displays the number of retail items that have not been picked. **Store** The Store is the location where the Sales Request was created. **Fulfillment Location** The Fulfillment Location is the "store" where the associated sales request is filled. From this window you can [Edit a Fulfillment Request](/v1/docs/editing-a-fulfillment-request). See also: [About Fulfillment Requests](/v1/docs/about-fulfillment-requests) [About Sales Requests](/v1/docs/about-sales-requests) [Retail Items Statuses](/v1/docs/retail-items-statuses)