---
title: "Pausing/Resuming a Ticket"
slug: "pausing-resuming-a-ticket"
updated: 2026-08-11T11:43:03Z
published: 2026-08-11T11:43:03Z
canonical: "help.idibilling.com/pausing-resuming-a-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pausing/Resuming a Ticket

Use the Pause ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80206.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A29Z&se=2026-11-14T12%3A08%3A29Z&sr=c&sp=r&sig=o2rzGoLmlwoZDGQqLjCK6R8wYwzVQRiRUsY5PFmjIx4%3D) and Resume ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80207.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A29Z&se=2026-11-14T12%3A08%3A29Z&sr=c&sp=r&sig=o2rzGoLmlwoZDGQqLjCK6R8wYwzVQRiRUsY5PFmjIx4%3D)icons on the Actions icon bar to place the ticket on hold or resume an on hold ticket.

Placing a ticket on hold requires you to specify the on hold reason.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80209.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A29Z&se=2026-11-14T12%3A08%3A29Z&sr=c&sp=r&sig=o2rzGoLmlwoZDGQqLjCK6R8wYwzVQRiRUsY5PFmjIx4%3D)

Resuming an on hold ticket requires you to confirm.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80212.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A29Z&se=2026-11-14T12%3A08%3A29Z&sr=c&sp=r&sig=o2rzGoLmlwoZDGQqLjCK6R8wYwzVQRiRUsY5PFmjIx4%3D)

Both on hold and resume actions are indicated on the Progress bar as well as the Activity tab in the IncoCenter.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83769.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A29Z&se=2026-11-14T12%3A08%3A29Z&sr=c&sp=r&sig=o2rzGoLmlwoZDGQqLjCK6R8wYwzVQRiRUsY5PFmjIx4%3D)