---
title: "Orders"
slug: "orders-3"
updated: 2026-07-15T08:00:57Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/orders-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

An Order consists of one or more Order Line Items in a hierarchical structure that serves as a logical grouping of actions being taken on an account. Each Order Line Item has a reference to a particular Orderable Item and typically denotes an action being taken on that item.

Order management lets you:

- View a history of activity on an account.
- Manage and resume incomplete orders.

Orders are managed on a customer basis via the [Orders tab](/v1/docs/orders-tab) in the Customer window.

You may also perform a system-wide search based on specific criteria via the Order Search window.

The following table outlines the progression of an Order and Order Line Item statuses:

| Actions Occurring | Order Line Item Status |
| --- | --- |
| Order and order line items are added for an account | Order = Submitted Order line items = Submitted |
| Order line items moved into file to send to Carrier | Order = Submitted Order line item = In Process |
| Provisioning File Sent | Order = Submitted Order line item = Sent |
| Verification File Received | Order = Submitted Order line items = Completed |
| All Order line items completed or cancelled | Order = Active *Active Billing Status begins |

#### Topics

[Orders Tab](/v1/docs/orders-tab)

[Order Line Items](/v1/docs/order-line-items)

[Orders and Task Plan Search](/v1/docs/orders-and-task-plan-search)

[Order Search](/v1/docs/order-search)

[Viewing Order Reports](/v1/docs/viewing-order-reports)

[Canceling an Execution Plan](/v1/docs/canceling-an-execution-plan-2)

[Resubmitting an Order](/v1/docs/resubmitting-an-order-2)

[Bulk Force Order Line Item](/v1/docs/bulk-force-order-line-item-status)

[Bulk Force Complete Line Item](/v1/docs/bulk-force-complete-order-line-item)

[Bulk Cancel Order Line Item](/v1/docs/bulk-cancel-order-line-items)

[Viewing CSR PreOrders](/v1/docs/viewing-csr-preorders)

[Viewing LSR Orders](/v1/docs/viewing-lsr-orders)

[Viewing Execution Plans](/v1/docs/viewing-execution-plans-1)

[Viewing Event Log](/v1/docs/viewing-the-event-log-1)

[Viewing Errors](/v1/docs/viewing-errors-2)

[Viewing Journal Entries](/v1/docs/viewing-journal-entries-follow-ups-and-trouble-tickets-1)

[Viewing Order History](/v1/docs/viewing-order-history-2)

[Resuming an On-hold Order](/v1/docs/resuming-an-on-hold-order-1)

[Editing an Order](/v1/docs/editing-an-order)

[Viewing Orders](/v1/docs/viewing-orders-1)

[Purchase Order Numbers](/v1/docs/purchase-order-numbers)