---
title: "Order Status Icons"
slug: "order-status-icons"
updated: 2026-08-10T20:22:26Z
published: 2026-08-10T20:22:26Z
canonical: "help.idibilling.com/order-status-icons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Status Icons

The following table lists the Order and Order Line Item statuses that may be displayed on the **Orders** and **Retail History** tabs and defines what each status means:

| Icon | Status | Description |
| --- | --- | --- |
| ![onhold](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44964.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | On Hold | An Order or Order Line Item is being saved or an Order Line Item is waiting for a valid parent line item to be submitted. **Notes**: - If all line items for an order are on hold, the order status is On Hold. - Order line items with an On Hold status can be deleted before the order is submitted. |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12613.bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | Completed | Workflow, if any, is finished with this Order or Order Line Item. |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60220.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | Inactive | A completed serialized item that is currently not associated with the related service. |
| ![cancelled](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/44965.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | Cancelled | Order or Order Line Item has been cancelled. |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60221.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | Submitted | An Order or Order Line Item is valid and has been submitted. |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12614.bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | Assembling | An Order or Order Line Item is being constructed (in memory). |
| In-Process | Workflow is processing the Order or Order Line Item. |
| Sent | The Order or Order Line Item has been sent for provisioning. |
| ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12615.bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A39Z&se=2026-11-14T11%3A49%3A39Z&sr=c&sp=r&sig=DeRPosqHA6BgKHL2pVbKDMjQOLkLqpCd8bda%2FPRvUSs%3D) | Error | Workflow has encountered an error with this Order or Order Line Item. |
| Incomplete | An Order or Order Line Item contains at least one error. > [!NOTE] > Note > > Order line items with an incomplete status can be deleted before the order is submitted. |

**Notes**:

- **Force Cancel Order Line Item** and **Force Complete Order Line Item** are disabled if the Order Line Item Status is “Completed” or “Cancelled”.
- **Force Cancel Order Line Item** and **Force Complete Order Line Item** are enabled, if the Order Line Item Status is “In-Process”.

See also:

About Order and Order Line Item Statuses