---
title: "Order Search"
slug: "order-search"
updated: 2026-07-28T12:54:37Z
published: 2026-08-10T20:14:58Z
canonical: "help.idibilling.com/order-search"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Search

This window lets you search for orders or order line items based on selected search criteria. To search for order information:

1. On the Applications menu, click **Customer Management > Order Search**. This displays the Order Search window.

![OrderSearch](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/49901(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A57%3A51Z&se=2026-11-14T11%3A57%3A51Z&sr=c&sp=r&sig=WTDFg27zfnCxYzYvnYDenXYsYL1O6GJQK2KRignw4sk%3D)

The Order Search window provides the following fields:

| **Order Information** |
| --- |
| Radio Button***s*** | Select the desired type of search results: - Order - Order Line Item **Notes**: - If Order is selected, the Order Line Item Type, Order Line Item Status, and Order Line Item State fields are disabled. - The Order Line Item Search Results window does not allow you to access **View Execution Plans** or to modify an order. |
| Order ID | Enter the order number, if known. |
| BTN | The BTN is the Billing Telephone Number associated with the account. |
| PON | Purchase Order Number (optional). Refer to [Purchase Order Number Search](/v1/docs/purchase-order-number-search) for more information. |
| User Name | Click the ellipsis button. This opens the Select Users window to let you search by a user. See [Selecting Users for a Search](/v1/docs/selecting-users-for-a-search). |
| Include Group Members | Check this if you want the search results to include items assigned to individual users who are part of the selected group. See [Selecting Users for a Search](/v1/docs/selecting-users-for-a-search). |
| Reference User | The name of the third-party user who entered the order via Order Import. |
| Order Hold Reason | If you want to find On-Hold orders with a specific reason, select the Order Hold Reason(s) from the list. If you select "On Hold" status and no Order Hold Reason, all on-hold orders are displayd. |
| Order Creation Date | Enter the Order Creation dates by selecting the drop-down arrow and selecting the From and To dates or by checking the box for the date displayed. |
| Completion Date | Enter the Completion Creation dates by selecting the drop-down arrow and selecting the From and To dates or by checking the box for the date displayed. |
| Order Type | Check the appropriate Order Type in the list box. |
| Order Status | Choose the appropriate Order Status from the list box. |
| Order State | Choose the appropriate Order State from the list box. |
| Order Line Item Type | Choose the appropriate Order Line Item Type from the list box. |
| Order Line Item Status | Choose the appropriate Order Line Item Status from the list box. |
| Order Line Item State | Choose the appropriate Order Line Item State from the list box. |

1. Enter the desired search criteria and click **Search**. This displays the applicable search results - orders or [order line items](/v1/docs/order-line-item-search-results) - depending upon the selected search type.

**Notes:**

- T***he results returned for a Billing Number search vary depending upon the type of order searched. For orders with existing customers, the main billing number is searched. If a matching billing number is not found, no records are returned. For Preorders, the billing number matches on the BTN of the Preorder.***
- ***Only results allowed by a user limit-to profile will be displayed.***