---
title: "Order is Referred"
slug: "order-is-referred"
updated: 2026-08-10T20:15:52Z
published: 2026-08-10T20:15:52Z
canonical: "help.idibilling.com/order-is-referred"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order is Referred

The order may be referred for several reasons, for example the or does not provide a favorable result.

**Safe Scan**

Any code other than the codes listed below will result in the order being set to ***Referred***.

Code Description

M Social security number issued by the Social Security Administration within the last five years.

S SafeScan passed.

D Inquiry address unverifiable

L Fraud victim alert present in database

N Active duty alert present in database

Q Inquiry SSN reported as deceased and last name does not match

R Inquiry address is not associated with this consumer name

W Inquiry address is listed as a non-residential address

X Inquiry address associated with reported fraud

1 Inquiry address is listed as a multi-dwelling unit

5 Inquiry telephone number may belong to a mobile phone

7 Unable to perform SSN validation due to insufficient SSN input

8 Unable to perform telephone validation due to i1,nsufficient telephone input

9 Inquiry SSN is invalid

**fraud check**

Any of the Fraud statuses below will result in the order being set to ***Referred***.

Code Description

N Active Duty Alert

Q Active Duty Alert with Fraud Victim "Initial Alert"

R Active Duty Alert with Fraud Victim T

T California Resident Fraud Victim

V Fraud Victim "Initial Alert"

W Active Duty Alert with Fraud Victim "Extended Alert"

X Fraud Victim "Extended Alert"

In this case, you can continue with the order; however, it will not be submitted for fulfillment until the problem is resolved. To continue:

1. Click **OK** to acknowledge and dismiss the message.
2. Click **Finish** to continue with the order.

As an option you may re-submit the request with new personal and/or address information.