--- title: "Order Import Service" slug: "order-import-service" updated: 2026-07-26T15:39:31Z published: 2026-07-26T15:39:31Z canonical: "help.idibilling.com/order-import-service" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Order Import Service The Order Import Service controls the flow of order import files. These files contain information about new customers or additional and/or updated information about existing customers. #### Settings Before Order Import Service can be used, populate the following settings. 1. Under **Business Rules, Local Services, Order Import Service, ServerName_OrderImportService**, select the **Settings** node. The Settings window is displayed. ![OrderImportServices](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27182.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A01Z&se=2026-11-14T12%3A08%3A01Z&sr=c&sp=r&sig=vZMjdUbdNScKqAI1URsR%2Ft%2FgoTIZpATsFAafvzjbuf0%3D) The following information needs to be defined: | Order Import In Directory | The complete path of the directory where files to be imported are located. | | --- | --- | | Order Import Out Directory | The complete path of directory were files that have been processed are located. | | Order Import Status Directory | The complete path of the directory where the status files are located after the import files have been processed. | | Order Import Error file Directory | The complete path of the directory where the results files are located after the import files have been processed. | | Order Import Wait Time (seconds) | The amount of time (in seconds) that the Order Import Service waits to check for files in the In Directory to convert and process. Default time is 5 seconds. | | Order Import Show All Response Messages | ***Checked***: All responses are written to the Result file. ***Unchecked***: Only errors are written to the Result file. Default is Unchecked. | | Order Import Validate XML | ***Checked***: The system verifies that the file is a valid XML file. ***Unchecked***: The system loads the file without verifying that the XML file is valid. | | Order Import Force Entry | ***Checked***: The information is written to the database even if errors are encountered. ***Unchecked***: The order is not written to the database if errors are encountered. | | Order Import Throttle Orders (milliseconds) | This field slows the rate that orders are submitted. Enter the number of milliseconds that the system should wait between submission of each order. | | Order Import Max Order Line Items | The maximum number of order line items that can be imported per order. This limit is used for Adds or Updates only. | 2. Click **Save** to save the information or **Close** to cancel changes. #### Control Panel The Control Panel manages the Order Import Service. Order Import can be set to import records automatically. - Under **Business Rules, Local Services, Order Import Service, ServerName_OrderImportService**, select the **Control Panel** node. The Control Panel window is displayed. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/18827.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A01Z&se=2026-11-14T12%3A08%3A01Z&sr=c&sp=r&sig=vZMjdUbdNScKqAI1URsR%2Ft%2FgoTIZpATsFAafvzjbuf0%3D) The Control Panel contains three sections. - The **Service State** section starts and stops the service. The **Start/Resume** button tells the services to process any files that come into the Order Import In Directory. The **Pause** button temporarily stops processing records. The **Stop** button prevents the service from processing any files. - The **Additional Actions** section lists any other actions available. At this time, there are no Additional Actions for Order Import. - The **Service Info** section is not used at this time. #### Process Status The Process Status window shows the current status of each record as it is processed. 1. Under **Business Rules, Local Services, Order Import Service, ServerName_OrderImportService**, select the **Process Status** node. The Process Status window is displayed. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/18828.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A01Z&se=2026-11-14T12%3A08%3A01Z&sr=c&sp=r&sig=vZMjdUbdNScKqAI1URsR%2Ft%2FgoTIZpATsFAafvzjbuf0%3D) The Process Status window contains the following information. | Current File Name | The name of the file currently being processed. (If you stop or pause the service or there are no files, “Not Processing Files” is displayed.) | | --- | --- | | Total Order Count | Number of orders in the current file. | | Total Customer Count | Number of customers in the current file. | | Total Service Count | Number services in the current file. | | Total Product Count | Number of products in the current file. | | Total Pricing Plan Count | Number of pricing plans in the current file. | | Total Discount Count | Number of discounts in the current file. | | Total E-Pay Count | Number of E-Pay accounts in the current file. | | Total Corporate Accounts Count | Number of Corporate accounts in the current file. | 2. Click **Refresh** to update the data in the window. #### TPV Import Settings The TPV (Third Party Verification) Import Settings are used to convert Capital Verification files to XML files. Order Import imports those files into the IDI platform. > [!NOTE] > Note > > Your company must have a contract with Capital Verification to use this process. - Under **Business Rules > Local Services > Order Import Service > ServerName_OrderImportService**, select the **TPV Import Settings** node. The TPV Import Settings window is displayed. ![TPV Import Settings](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28308.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A01Z&se=2026-11-14T12%3A08%3A01Z&sr=c&sp=r&sig=vZMjdUbdNScKqAI1URsR%2Ft%2FgoTIZpATsFAafvzjbuf0%3D) The TPV Import Settings window contains the following information. | Order Type ID | Enter the Order Type ID to be used for all orders. | | --- | --- | | User ID | Enter the User ID to be used for all orders. | | Password | Enter the Password to be used for the above User ID for all orders. | | Account Status | Enter the Account Status ID to be used for all customers. | | Account Type | Enter the Account Type ID to be used for all customers | | Bill Period ID | Enter the Bill Period ID to be used for all customers. | | Billing Group ID | Enter the Billing Group ID to be used for all customers. | | Catalog ID | Enter the Catalog ID to be used for all services. | | Billing Status | Enter the Billing Status ID to be used for all services. | | Invoice Format | Enter the Invoice Format ID to be used for all customers. | | File Access Wait Time | The number of milliseconds that the system is to wait between checks to see if the access time on the file has changed. |