---
title: "On-Demand Generic Customer Notifications"
slug: "on-demand-generic-customer-notifications"
updated: 2026-08-10T20:21:53Z
published: 2026-08-10T20:21:53Z
canonical: "help.idibilling.com/on-demand-generic-customer-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# On-Demand Generic Customer Notifications

These notifications might be used for a targeted promotion of a weekend special at a particular store, or a global notification that a service outage is pending.

To send an on-demand generic notification, access the Generic Notification Wizard and select the data source "On-demand Notifications."

- This data source does not include disconnected customers in the results. A disconnected customer is defined as a customer who has a disconnect date that is past the current time and date.
- A primary service is the service marked as "Primary Service" in the Edit Service window.
- The Contact information returned is the customer’s primary contact.
- This data source returns one row per active service for each active customer. Active services are those without a disconnect date or those with a disconnect date that is later than the current time and date.
- It is installed with the SMS delivery methods: SMS_SMPP and SMS_SMTP, as well as the Email delivery method.

The data source includes the following fields:

CPNI Internal Marketing and External Marketing fields

Account Number

Account Type

Account Status

Customer Name

Customer Address

Street 1, 2, 3

City

State

Zip Code

Service Number and Start Date

Whether or not the service is a primary service

Account Start Date

Market Description

See also:

[Generic Notification Wizard](/v1/docs/generic-notification-wizard)