---
title: "Notification Queue"
slug: "notification-queue"
updated: 2026-07-23T07:53:57Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/notification-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification Queue

The Notification Queue window displays requests that are pending and/or in process, and the last five processed requests in the system. From the queue you view and manage notifications.

> [!NOTE]
> Note
> 
> When the service is restarted, the memory status of the service is cleared.

To view the Notification Queue screen:

- Select **Applications > BackOffice Management > Customer Notifications > Notification Queue**. This displays a list of notifications in the the queue.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89604(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A57%3A33Z&se=2026-11-14T11%3A57%3A33Z&sr=c&sp=r&sig=Mj84AodyzE728ijv5Y2vYt%2F8DuZr4dige77pSYQWFRM%3D)

For each notification (row), the form shows the following information:

| icon | Status of a notification that is in the queue. A black check mark indicates that the processing has been completed. A green circle with a white arrow indicates a notification that is in process or is pending. > [!NOTE] > Note > > A notification that is in process will not have a completed date displayed. |
| --- | --- |
| ID | Template ID. |
| Template | Name of the template that generated the notification. |
| Delivery | Type of delivery, e-mail or file. |
| Records | Number of records queued. |
| Processed | Number of records processed. |
| Errors | Number of error records. |
| Queued At | Date/time the record(s) were queued. |
| Started At | Date/time the job began processing. |
| Completed At | Date/time the job finished processing. |

From the queue you can view the batch for a notification. Either double-click or right-click on the row and select **View Batch**.

This displays the Notification History. Select a row and right-click to perform an action or use the action buttons above the grid.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89603(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A57%3A33Z&se=2026-11-14T11%3A57%3A33Z&sr=c&sp=r&sig=Mj84AodyzE728ijv5Y2vYt%2F8DuZr4dige77pSYQWFRM%3D)

From the Notification History you can:

[View a Batch Record](/v1/docs/view-batch-record)

[Resubmit or Resubmit Set](/v1/docs/resubmit-and-resubmit-set)

View the Customer - This opens the customer's account (Customer Window)

Refresh - This lets you update the information after performing a resubmit. You can use the right-click menu option or the **Refresh** button above the grid. ![butRefresh](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/57951(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A57%3A33Z&se=2026-11-14T11%3A57%3A33Z&sr=c&sp=r&sig=Mj84AodyzE728ijv5Y2vYt%2F8DuZr4dige77pSYQWFRM%3D)

you can right click on a row to view

- View batches and batch records
- [Resubmit a batch and/or set](/v1/docs/resubmit-and-resubmit-set)
- Refresh the view