---
title: "No Response from the Credit Bureau"
slug: "no-response-from-the-credit-bureau"
updated: 2026-08-10T20:17:36Z
published: 2026-08-10T20:17:36Z
canonical: "help.idibilling.com/no-response-from-the-credit-bureau"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No Response from the Credit Bureau

There are two basic scenarios when there is no response from the credit bureau, depending on the BTA (Bill-to-Account) status:

- If there is no response from the credit bureau and BTA is NOT allowed for this customer, the credit class is set to denied and the corresponding message is displayed.

**(Show picture)**

#### Order Cannot Continue

![Cannot Proceed Message](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40070.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A27%3A37Z&se=2026-11-14T12%3A27%3A37Z&sr=c&sp=r&sig=ZNcCXvT3f41Ubm1ZnYVbjMU8xLbE3FG2UqCz3O06aMc%3D)

#### Address Discrepancy

![Address Discrepancy Message](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40069.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A27%3A37Z&se=2026-11-14T12%3A27%3A37Z&sr=c&sp=r&sig=ZNcCXvT3f41Ubm1ZnYVbjMU8xLbE3FG2UqCz3O06aMc%3D)

#### Order Referred

![Referred Message](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40071.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A27%3A37Z&se=2026-11-14T12%3A27%3A37Z&sr=c&sp=r&sig=ZNcCXvT3f41Ubm1ZnYVbjMU8xLbE3FG2UqCz3O06aMc%3D)

In this case:
  1. Click **OK** to acknowledge and dismiss the message.
  2. Click **Cancel** to cancel the order

OR

Enter new customer and address information and re-submit the request.
- If there is no response from the credit bureau and BTA is allowed for this customer, the credit class is set to the level determined by the decision matrix.

In this case you can either click **Finish** to accept the result and continue with the order or enter new customer and address information and re-submit the request.