---
title: "New"
slug: "new-2"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/new-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New

Enabled: Lets you open a new trouble ticket.

Disabled: ***New*** is not displayed on the shortcut menus of these windows:

- Journals (or Trouble Tickets) tab on the customer window
- Open Troubles for ***user***
- Trouble Ticket Search Results
- Journals for Order ***#***
- Global Trouble Tickets
- Stand Alone Troubles
- Stand Alone Trouble Search Results