---
title: "New"
slug: "new-1"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/new-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New

Enabled: Lets you create a new follow-up.

Disabled: ***New*** is not displayed on the shortcut menus of these windows:

- Summary tab (Journals section) of the customer window
- Journals (or Follow-up) tab on the Customer window
- Journal for Order # window accessed from the customer Orders tab
- Follow-up Search Results window
- Open Follow-ups window
- View/Edit Trouble Ticket window - Journals tab