---
title: "MSAG Setup"
slug: "msag-setup"
updated: 2026-07-15T16:18:28Z
published: 2026-07-15T16:18:28Z
canonical: "help.idibilling.com/msag-setup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MSAG Setup

Some setup is required specifically to use MSAG Validation in Customer Care, and some is required in general – whether you use it in Customer Care or Desktop Client.

To use in Customer Care:

- Enable MSAG validation in Customer Care – This is done via **MANAGE** > **Settings** > **General** > **Enable MSAG Validation**.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88511.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A35Z&se=2026-11-14T11%3A41%3A35Z&sr=c&sp=r&sig=QRkSGzXa4eT7IZnuJ14UMRoDRzFy5JNNSBPaer6L4Q0%3D)
- Set up user roles and permissions - Users responsible for MSAG validation in Customer Care must be assigned a role with ***Manage Service Address*** permission in the Security web module.

The following is required regardless of where you use MSAG validation:
- Add an MSAG validation node in Config Console – This must be completed by an authorized IDI associate on your behalf.
- Manage MSAG providers – This is done via Admin Console Data Management as described in Desktop Online Help.
- Upload MSAG files - MSAG providers generate the addresses that are loaded into the MSAG table. Each MSAG provider you use has a set of records containing location information for the respective Service Addresses. Uploading these files is done via Desktop Client Applications > BackOffice Management > MSAG Management > MSAG File Upload. See Desktop Online Help.