---
title: "Move"
slug: "move-2"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/move-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Move

Enabled: Lets you move a trouble ticket within a customer account.

Disabled: ***Move*** is not displayed on the shortcut menu of the following windows:

- Trouble Ticket items listed on the customer's Journals tab (or Troubles tab if the IDI platform is set up to display it)
- Trouble Ticket Search Results
- Journals for Order ***#***
- Open Trouble Tickets
- Trouble Tickets listed on the customer's Orders tab