---
title: "Monitoring E-Rate Funding on an Account"
slug: "monitoring-e-rate-funding-on-an-account"
updated: 2026-04-23T10:05:10Z
published: 2026-05-26T15:57:41Z
canonical: "help.idibilling.com/monitoring-e-rate-funding-on-an-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring E-Rate Funding on an Account

Customer Care lets you monitor E-Rate funding on an account via the **Billing** > **E-Rate Funding** option in the Customer menu.

![A screenshot of a computer Description automatically generated with medium confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatical-36.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A33Z&se=2026-11-14T11%3A43%3A33Z&sr=c&sp=r&sig=p2wg5GpQHpu%2FS8vwrnEFfiB4jTUbw7652ygRMazwK2o%3D)

The E-Rate Funding page lists all FRNs for an account.

![A screenshot of a computer Description automatically generated with medium confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatical-37.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A33Z&se=2026-11-14T11%3A43%3A33Z&sr=c&sp=r&sig=p2wg5GpQHpu%2FS8vwrnEFfiB4jTUbw7652ygRMazwK2o%3D)

Links in the *Service Number* column take you to the Summary page for the service. A new **E-Rate** badge on this page indicates the service is associated to an FRN. This is helpful when you navigate to the page by some means other than the FRN.

![A screenshot of a computer Description automatically generated with medium confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatical-38.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A33Z&se=2026-11-14T11%3A43%3A33Z&sr=c&sp=r&sig=p2wg5GpQHpu%2FS8vwrnEFfiB4jTUbw7652ygRMazwK2o%3D)

The same badge is displayed when you select a service on the Services and Features page.

![A screenshot of a computer Description automatically generated with medium confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatical-39.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A33Z&se=2026-11-14T11%3A43%3A33Z&sr=c&sp=r&sig=p2wg5GpQHpu%2FS8vwrnEFfiB4jTUbw7652ygRMazwK2o%3D)

Links in the FRN column take you to the FRN Detail view in the Product Catalog.

![A screenshot of a computer Description automatically generated with low confidence](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatical-40.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A33Z&se=2026-11-14T11%3A43%3A33Z&sr=c&sp=r&sig=p2wg5GpQHpu%2FS8vwrnEFfiB4jTUbw7652ygRMazwK2o%3D)

You can view the E-Rate discount contributed by an FRN for a bill period via the *Invoice Summary and Details* view in Customer Care. In the left panel, click the *Discount* link under *My Charges*. Any E-Rate discounts for the account will be listed along with other discounts as may be applicable in the right panel.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatical-41.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A33Z&se=2026-11-14T11%3A43%3A33Z&sr=c&sp=r&sig=p2wg5GpQHpu%2FS8vwrnEFfiB4jTUbw7652ygRMazwK2o%3D)