---
title: "Monitoring E-Rate Funding on an Account"
slug: "monitoring-e-rate-funding-on-an-account-1"
updated: 2026-07-14T16:04:07Z
published: 2026-07-14T16:04:07Z
canonical: "help.idibilling.com/monitoring-e-rate-funding-on-an-account-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring E-Rate Funding on an Account

If you have customers eligible for E-Rate funding, Customer Care lets you monitor E-Rate funding on an account via the Billing > E-Rate Funding option in the Customer menu.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88571.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A38Z&se=2026-11-14T11%3A43%3A38Z&sr=c&sp=r&sig=OrQV9QhB562bM28wJmDJE53a0PNrcZvHgoXurJ3WrTs%3D)

The E-Rate Funding page lists all FRNs for an account.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88572.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A38Z&se=2026-11-14T11%3A43%3A38Z&sr=c&sp=r&sig=OrQV9QhB562bM28wJmDJE53a0PNrcZvHgoXurJ3WrTs%3D)

Links in the Service Number column take you to the Summary page for the service. A new E-Rate badge on this page indicates the service is associated to an FRN. This is helpful when you navigate to the page by some means other than the FRN.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88573.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A38Z&se=2026-11-14T11%3A43%3A38Z&sr=c&sp=r&sig=OrQV9QhB562bM28wJmDJE53a0PNrcZvHgoXurJ3WrTs%3D)

The same badge is displayed when you select a service on the Services and Features page.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88574.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A38Z&se=2026-11-14T11%3A43%3A38Z&sr=c&sp=r&sig=OrQV9QhB562bM28wJmDJE53a0PNrcZvHgoXurJ3WrTs%3D)

Links in the FRN column take you to the FRN Detail view in the Product Catalog.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88575.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A38Z&se=2026-11-14T11%3A43%3A38Z&sr=c&sp=r&sig=OrQV9QhB562bM28wJmDJE53a0PNrcZvHgoXurJ3WrTs%3D)

You can view the E-Rate discount contributed by an FRN for a bill period via the Invoice Summary and Details view in Customer Care. In the left panel, click the Discount link under My Charges. Any E-Rate discounts for the account will be listed along with other discounts as may be applicable in the right panel.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88576.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A38Z&se=2026-11-14T11%3A43%3A38Z&sr=c&sp=r&sig=OrQV9QhB562bM28wJmDJE53a0PNrcZvHgoXurJ3WrTs%3D)