---
title: "Modifying a Trouble Ticket Journal Entry"
slug: "modifying-a-trouble-ticket-journal-entry"
updated: 2026-08-10T20:22:26Z
published: 2026-08-10T20:22:26Z
canonical: "help.idibilling.com/modifying-a-trouble-ticket-journal-entry"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying a Trouble Ticket Journal Entry

To edit a trouble ticket's journal entry:

1. On the **Journals** tab in the View Trouble Ticket or Edit Trouble Ticket window, right-click on the journal entry and select **Edit**. This displays the Edit Journal window.

> [!NOTE]
> Note
> 
> When modifying a trouble ticket's journal entry, the “Display on Customer Summary Tab” check box is not provided in the Edit Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.
2. Edit journal information as described below:

| ID (read only) | System-defined ID assigned to this journal entry. |
| --- | --- |
| Reference To (read only) | Trouble ID assigned to the trouble ticket associated with this journal entry. |
| Journal Type | Journal type assigned to this journal entry. See [Journal Type](/v1/docs/journal-type). |
| Journal Status | Journal status assigned to this journal entry. |
| Internal | Select this check box to flag the journal as internal-only.. |
| Description | Maximum of 4000 characters. The first few words appear on the **Journals** tab. **Notes**: - This field may not be editable, depending upon your permission settings. To edit this field, both **Edit** and **Edit Description** must be enabled in your Permission Profile. - To start a new line, after entering text, hold down the Ctrl + Enter keys. If you hit the Enter key alone it will automatically close the window. |
| Entered By (read only) | ID of the user that originally created this journal entry, followed by the date and time the journal entry was created. |
| Last Modified By (read only) | ID of the user that last modified this journal entry, followed by the date and time of the last modification. |
3. Click **Save**. This closes the Edit Journal window and updates the **Journals** tab to reflect the modified journal entry.