---
title: "Modifying a Trouble Ticket Follow-Up"
slug: "modifying-a-trouble-ticket-follow-up"
updated: 2026-08-10T20:23:11Z
published: 2026-08-10T20:23:11Z
canonical: "help.idibilling.com/modifying-a-trouble-ticket-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying a Trouble Ticket Follow-Up

To edit a trouble ticket's follow-up:

1. On the **Journals** tab in the View Trouble Ticket or Edit Trouble Ticket window, right-click on the follow-up and select **Edit**. This displays the Edit Follow-Up window.

> [!NOTE]
> Note
> 
> When modifying a trouble ticket's follow-up, the “Display on Customer Summary Tab” check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.
2. Edit the Follow-Up information as required. See Adding/Editing a Follow-up for details.
3. Click **Save**. This closes the Edit Follow-Up window and updates the **Journals** tab to reflect the modified follow-up.