---
title: "Modifying a Global Trouble Ticket"
slug: "modifying-a-global-trouble-ticket"
updated: 2026-08-10T20:23:16Z
published: 2026-08-10T20:23:16Z
canonical: "help.idibilling.com/modifying-a-global-trouble-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying a Global Trouble Ticket

To modify an existing Global trouble ticket:

1. From the Global Trouble Tickets window, right-click on the desired trouble ticket and select **Edit**.

If the selected Global trouble ticket is NOT on hold/parked (see [***Parking/Unparking a Global Trouble Ticket***](/v1/docs/parking-unparking-a-global-trouble-ticket)), the following Edit Global Trouble Ticket window is displayed.

> [!NOTE]
> Note
> 
> The **Close Trouble Ticket** button is not provided if you are modifying a Child Global trouble ticket.

![EditGlobalTrouble](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23220.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A37Z&se=2026-11-14T12%3A08%3A37Z&sr=c&sp=r&sig=BAcIViJKHKQFC%2BgWwleZ1qMhxdeZKBXdtUuaeKpPndA%3D)

If the selected Global trouble ticket is on hold/parked, the Edit Global Trouble Ticket (On Hold) window is displayed.

> [!NOTE]
> Note
> 
> The **Close Trouble Ticket** button is not provided if you are modifying a parked Global trouble ticket.

![EditParkedGlobalTT](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23221.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A37Z&se=2026-11-14T12%3A08%3A37Z&sr=c&sp=r&sig=BAcIViJKHKQFC%2BgWwleZ1qMhxdeZKBXdtUuaeKpPndA%3D)

The **Edit** function for Global trouble tickets is the same as the **Edit** function for customer trouble tickets. The only differences are as follows:

- **Trouble** tab - “Display on Customer Summary Tab” check box is not provided in the Edit Global Trouble Ticket window. This check box only applies to trouble tickets that associated with a specific customer. Global trouble tickets are not associated with a specific customer.
- **Contact** tab - “Contacts” does not apply to Global trouble tickets, therefore, this input field is grayed out and cannot be modified.
- **Location** tab - The **Select** option is not available. Instead, the **New** and **Edit** options open the Add/Edit Trouble Location window. See [Adding a Global Trouble Ticket](/v1/docs/adding-a-global-trouble-ticket).

See [Editing a Trouble Ticket](/v1/docs/editing-a-trouble-ticket) for more detailed information on modifying trouble tickets.