---
title: "Modifying a Global Trouble Ticket Follow-Up"
slug: "modifying-a-global-trouble-ticket-follow-up"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/modifying-a-global-trouble-ticket-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying a Global Trouble Ticket Follow-Up

To edit a Global trouble ticket's follow-up:

1. On the **Journals** tab in the Edit Global Trouble Ticket window, right-click on the desired follow-up and select **Edit**. This displays the Edit Follow-Up window.

> [!NOTE]
> Note
> 
> When modifying a Global trouble ticket's follow-up, the “Display on Customer Summary Tab" check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61969.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A16%3A04Z&se=2026-11-14T12%3A16%3A04Z&sr=c&sp=r&sig=EKiEuTabjW2DNab6VdjCVwqaHo%2BHWOo7e8k%2BNy%2BuNCY%3D)

The **Edit** follow-up function for Global trouble tickets works the same as the **Edit** follow-up function for customer trouble tickets. See [Modifying a Trouble Ticket Follow-up](/v1/docs/modifying-a-trouble-ticket-follow-up) for more detailed information on editing trouble ticket follow-ups.